Progress MOVEit Support — Extended Service (1 Year)

Protect your MOVEit deployment with a purpose-built Extended Service plan that delivers reliable, 24/7 technical coverage and rapid 2-business-hour response times. This 1-year service helps you maintain optimal performance, predictable costs, and peace of mind, ensuring your MOVEit environment stays secure, compliant, and available when your business needs it most.

• Comprehensive 1-year extended service for Progress MOVEit, designed to keep your deployment running at peak efficiency and minimize downtime.
• 24x7 technical coverage with a guaranteed 2-business-hour response time, so critical issues are escalated and addressed quickly.
• Phone-based support that provides direct, real-time assistance to handle mishaps, configuration questions, and urgent remediation needs.
• Predictable total cost of ownership (TCO) with clearly defined service levels, helping you budget with confidence and avoid unexpected repair expenses.
• Dedicated support aimed at maximizing reliability and continuity for MOVEit environments, enabling secure data transfers, workflows, and compliance readiness.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year

• Service Type: Extended Service for Progress MOVEit
• Duration: 1 year
• Coverage: 24x7 technical support with a 2-business-hour response SLA
• Support Channel: Phone support included for rapid escalation and direct assistance
• Benefits: Predictable costs, maximum uptime, and enhanced reliability for MOVEit implementations

How to install Progress MOVEit Support

• Confirm eligibility and subscribe to the Progress MOVEit Extended Service for the 1-year term.
• Activate the service through your MOVEit account or contact your account manager to initiate coverage.
• Provide essential system details and contact information so the support team can reach you quickly in case of incidents.
• Verify the start date and SLA terms to align expectations for response times and service levels.
• Begin using the 24x7 technical support channels; keep your MOVEit environment up-to-date with recommended configurations and security practices.

Frequently asked questions

• Q: What is included in Progress MOVEit Support — Extended Service?

  A: This 1-year extended service provides 24x7 technical coverage with a 2-business-hour phone support response, focused on maintaining MOVEit performance, security, and reliability. It includes proactive maintenance guidance, access to expert assistance, and predictable budgeting for support costs.

• Q: How fast is the response to critical issues?

  A: The service guarantees a 2-business-hour response time for phone-supported incidents, helping you escalate and resolve high-priority problems quickly to minimize downtime.

• Q: How long does the service last?

  A: The Extended Service is valid for 12 months from the start date, after which renewal can be arranged to continue coverage and maintain support continuity.

• Q: Do I need to install anything to use this service?

  A: No software installation is required for the service itself. Activation is performed through your MOVEit account and coordination with your support team to enable 24x7 access and SLA alignment.

• Q: How do I renew or extend this service after the initial term?

  A: Renewal is typically handled through your account manager or the sales team. They will confirm the new term, any price adjustments, and updated service levels to ensure continuous support for your MOVEit environment.