Progress MOVEit Support - Extended Service - 2 Year - Service

The Progress MOVEit Support - Extended Service is the ideal solution for businesses seeking reliable and efficient support for their MOVEit environment. Designed to enhance operational efficiency, this service package ensures that your investment remains protected while maximizing the performance of your MOVEit solution. With 24/7 availability and a commitment to prompt response times, it is a crucial asset for organizations aiming for excellence.

• 24/7 Availability: Enjoy round-the-clock support to resolve issues at any time, ensuring minimal disruption to your business operations.
• 2-Hour Phone Support Response: Experience guaranteed two-hour response times, allowing you to count on prompt assistance for urgent support needs, enhancing your operational dependability.
• Extended Service Duration: Benefit from a full two years of dedicated support, providing long-term peace of mind and reliability for your MOVEit environment.
• Technical Expertise: Gain access to knowledgeable support professionals who ensure that you receive informed guidance and tailored solutions to meet your specific needs.
• Investment Protection: Safeguard your MOVEit infrastructure with reliable support that enhances efficiency and optimizes performance over time.

Technical Details of Progress MOVEit Support - Extended Service

• Service Duration: 2 Years
• Support Hours: 24/7
• Response Time for Phone Support: 2 Business Hours
• Support Type: Technical Support via Phone

How to Install Progress MOVEit Support - Extended Service

Installation of the Progress MOVEit Support - Extended Service can be completed through the following steps:

1. Purchase the extended support service through your Progress account or authorized reseller.
2. Provide your MOVEit environment details during the registration process for a tailored support experience.
3. Once purchased, you will receive a confirmation email with your support service details.
4. For immediate access, ensure that your contact information is updated in the Progress customer portal.
5. Contact the support team via the provided phone number whenever you require assistance.

Frequently Asked Questions

• What does the Progress MOVEit Support - Extended Service include? The service includes 24/7 technical support, a guaranteed two-hour response time for phone inquiries, and expert assistance for up to two years.
• Can I upgrade my existing support plan to the extended service? Yes, existing customers can upgrade to the Progress MOVEit Support - Extended Service by contacting their support representative for assistance.
• What happens if I need support outside of business hours? With 24/7 support, you can access assistance at any time, ensuring that your needs are met regardless of when issues arise.
• How is the response time measured? The two-hour response time is measured from the moment your support request is received, guaranteeing that a support professional will reach out to you within this timeframe.
• Is there a limit to the number of support requests I can make? No, there is no limit to the number of support requests you can make during the two-year service period. You can reach out for assistance as often as necessary.