Progress MOVEit Support - Extended Service - 2 Year - Service

Introducing the Progress MOVEit Support - Extended Service - 2 Year - Service, your reliable partner in ensuring the optimal performance of your MOVEit application. This extended service plan provides comprehensive support designed to keep your operations running smoothly, allowing you to focus on what really matters - your business. With robust features and benefits, this service package is tailored to meet your technical support needs.

• 24/7 Availability: Enjoy round-the-clock technical support whenever you need it. Our dedicated team is available 24 hours a day, 7 days a week, ensuring that help is always just a call away.
• Rapid Response Time: With a 2 Business Hour phone support service response time, you can count on us to address your issues promptly. This quick turnaround enhances your operational efficiency and minimizes downtime.
• Expert Technical Assistance: Our knowledgeable support specialists are trained to handle a wide range of technical problems. You can trust that your inquiries will be resolved by experts who understand the intricacies of the MOVEit platform.
• Extended Coverage: With a 2-year service duration, you gain long-term peace of mind. This plan ensures that you are covered for all your technical needs over an extended period, allowing for maximum operational continuity.
• Enhanced Dependability: Rely on our proven support system to enhance the dependability of your MOVEit services. The extended service ensures precise results and keeps your data transfers secure and efficient.

Technical Details of Progress MOVEit Support - Extended Service

• Service Type: Extended Technical Support
• Support Hours: 24/7 Availability
• Response Time: 2 Business Hours
• Duration: 2 Years
• Support Channels: Phone and Email

How to Install

Installing the Progress MOVEit Support - Extended Service is straightforward:

• Purchase the service through the official Progress website or an authorized vendor.
• Receive your confirmation email with all necessary details, including your support plan number.
• Contact our support team via phone or email to activate your service and discuss any specific needs or queries.
• Once activated, simply reach out to our support team whenever you experience issues or require assistance.

Frequently Asked Questions

• What does the 24/7 support include? The 24/7 support includes access to our technical support team available via phone or email to assist you with any MOVEit-related issues at any time.
• How quickly can I expect a response? Under our service plan, you can expect a response time of 2 business hours for phone support inquiries, ensuring that your issues are addressed swiftly.
• Is the service transferable? No, the Progress MOVEit Support - Extended Service is not transferable. It is tied to the original purchaser and their MOVEit application.
• What happens after the 2-year period? After the 2-year period, you will need to renew your support plan to continue receiving the same benefits and support. We will send reminders as the expiration date approaches.
• Can I upgrade my service plan? Yes, you can discuss available upgrade options with our support team at any time during your service period.