Progress MOVEit Support - Extended Service - 2 Year - Service

The Progress MOVEit Support - Extended Service - 2 Year offers an essential lifeline for businesses that rely on MOVEit for secure file transfer and management. This premium support service provides 24/7 assistance, ensuring that your operational needs are met promptly and effectively. With this extended service, you can trust that your technical issues will be resolved quickly, minimizing downtime and enhancing productivity.

• Comprehensive 24/7 Support: Enjoy round-the-clock access to technical support, ensuring that you can reach out for assistance at any time, day or night.
• Rapid Response Time: Benefit from a 2 Business Hour response time for phone support, which means that any issues you encounter will be addressed with maximum efficiency.
• Two-Year Duration: The extended two-year service plan offers peace of mind, as it guarantees reliable support and service continuity for a significant period.
• Expert Technical Assistance: Gain access to knowledgeable technicians who are equipped to handle any mishaps, ensuring that your MOVEit environment operates smoothly.
• Enhanced Productivity: By resolving technical issues promptly and efficiently, this service reduces downtime, thereby enhancing your overall productivity.

Technical Details of the product

• Service Type: Extended Support Service
• Service Duration: 2 Years
• Support Availability: 24/7
• Response Time: 2 Business Hours
• Support Channels: Phone Support

How to Install

Installing the Progress MOVEit Support - Extended Service is a straightforward process:

1. Purchase the service through the official Progress website or authorized resellers.
2. Receive your confirmation and service agreement via email.
3. Access the support portal using the credentials provided in your confirmation email.
4. If you encounter any issues during installation, do not hesitate to contact support for assistance.

Frequently Asked Questions

• What does the 2 Business Hour response time mean?

  This means that once you contact support, you can expect a response within two business hours. This ensures that urgent issues are addressed promptly.

• Is the support available during holidays?

  Yes, the 24/7 support service is available even on holidays, ensuring that your business operates smoothly without interruptions.

• Can I upgrade my plan at any time?

  Yes, you can upgrade your support plan based on your business needs. Please contact our sales team for more details.

• What types of technical issues are covered under this service?

  The service covers a wide range of technical issues related to the MOVEit platform, including installation, configuration, and operational queries.

• How do I access the support services?

  You can access support services via the support portal or by calling the provided phone number in your service agreement.