Description
Ensure the optimal performance and reliability of your Progress MOVEit software with the Progress MOVEit Support - Extended Service. This essential service is designed to provide robust technical support around the clock, ensuring that you have constant access to expert help whenever you need it. With a focus on maintaining your system efficiently, this service offers predictable costs and dependable service coverage for a full two years, allowing you to focus on your business without worrying about system downtime.
- 24 x 7 Technical Support: Access around-the-clock assistance from a dedicated team of professionals who are ready to help you resolve any issues that may arise, ensuring minimal disruption to your operations.
- Predictable Total Cost of Ownership: With a clear and predictable pricing structure, you can seamlessly manage your budget while ensuring your software remains in top condition.
- Two-Year Service Duration: Enjoy peace of mind with an extended service duration that guarantees ongoing support and maintenance for your MOVEit software for a full two years.
- Expert Phone Support: Get immediate access to expert phone support whenever you encounter difficulties, allowing you to quickly bounce back from any challenges you face.
- Maximized System Dependability: Regular support and maintenance help ensure that your system runs optimally and delivers accurate results consistently.
Technical Details of Product
The Progress MOVEit Support - Extended Service includes:
- 24 x 7 availability of technical support services
- Remote troubleshooting and problem resolution
- Comprehensive knowledge base and resource access
- Proactive system monitoring and maintenance recommendations
- Access to software updates and upgrades
How to Install
To get started with your Progress MOVEit Support - Extended Service:
- Purchase the service through an authorized Progress partner or directly from the Progress website.
- Once your purchase is confirmed, you will receive a confirmation email with details on how to activate your support service.
- Follow the instructions provided in the email to activate your service and gain access to 24 x 7 technical support.
- If you need assistance during the activation process, reach out to the support team via the contact information provided.
Frequently Asked Questions
1. What is included in the Progress MOVEit Support - Extended Service?
The service includes 24 x 7 technical support, phone support, proactive system monitoring, access to updates, and maintenance recommendations.
2. How long does the support service last?
This extended service lasts for two years, providing you with comprehensive support throughout that period.
3. Can I renew my service after two years?
Yes, you can renew your Progress MOVEit Support - Extended Service for additional periods to continue benefiting from expert assistance.
4. How do I contact support if I have an issue?
You can contact support via the phone number provided in your confirmation email or through the customer portal on the Progress website.
5. What should I do if I experience a system outage?
If you experience a system outage, contact the support team immediately for prompt assistance in resolving the issue.
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