Progress MOVEit Support — Extended Service (2-Year, Non Prod)

Discover comprehensive protection for your Progress MOVEit deployments with the Extended Service for 2 years. This 24x7 technical support plan delivers reliable, fast assistance, reduces downtime, and ensures accurate results in both production and non-production environments. With a dedicated team of MOVEit specialists at your side, you can optimize performance, safeguard data integrity, and accelerate issue resolution across complex workflows.

• 24/7 phone and technical support to address mishaps quickly and restore operations with confidence.
• Two-year service term that delivers ongoing reliability, consistent performance, and long-term value for MOVEit deployments.
• Tailored coverage for non-production (non-prod) environments, ensuring safe testing, staging, and development workspaces stay healthy.
• Proactive guidance, issue reproduction assistance, and rapid resolution pathways to minimize downtime and protect data integrity.
• Seamless alignment with your existing MOVEit infrastructure, licensing, and governance processes to maximize productivity.

Technical Details of Progress MOVEit Support - Extended Service

Progress MOVEit Support - Extended Service provides access to dedicated MOVEit specialists who understand the intricacies of MOVEit's secure file transfer capabilities. The 24x7 availability ensures that critical issues are addressed at any hour, reducing MTTR (mean time to repair) and helping teams maintain service levels. The two-year term is designed for organizations that rely on MOVEit for continuous operations, complex data workflows, and regulated environments where downtime can have cascading effects on customers and partners. This extended service covers both production and non-production environments, but is particularly valuable for teams working in development, testing, and staging where issues can delay releases and compromise security posture if left unresolved.

Key features include direct phone access to experienced engineers, guided troubleshooting to reproduce issues, and expert recommendations for configuration, patch application, and best practices. The service emphasizes accurate results and dependable outcomes, supporting administrators with clear steps, documented resolutions, and escalation paths to senior engineering teams when necessary. By providing a consistent point of contact, MOVEit customers can establish a predictable support cadence that aligns with project milestones and release planning.

Additionally, the Extended Service focuses on preserving data integrity and system resilience. With 24x7 coverage, you can rely on immediate triage, risk assessments, and safe remediation strategies during security incidents or performance anomalies. The non-prod environment coverage is a distinguishing aspect: developers can participate in smoother test cycles, replicate production-like scenarios, and validate fixes without compromising production workloads. The service is designed to be compatible with various MOVEit configurations—whether deployed in on-premises data centers, private clouds, or hybrid ecosystems—ensuring your support experience mirrors the complexity of real-world environments.

For organizations that operate across multiple regions or time zones, this extended service provides consistent support quality regardless of location. The technical team can help with routine maintenance planning, patch advisories, and upgrade readiness, helping stakeholders stay ahead of vendor recommendations and security advisories. Overall, the Progress MOVEit Extended Service is positioned as a strategic asset rather than a conservative add-on: it helps you modernize risk management, streamline incident response, and sustain high levels of performance as your MOVEit footprint grows over time.

What’s included and how it benefits you

While the core promise is dependable 24x7 access to skilled MOVEit engineers, the expansion to a two-year term reduces renewal friction and ensures continuity across personnel changes, audits, and organizational transitions. You gain a stable service relationship that understands your MOVEit instance’s history, custom configurations, and unique workloads. This leads to faster issue resolution because support staff can recognize symptoms quickly and apply proven corrective actions rather than starting from scratch each time. The extended service also supports governance and compliance efforts by providing auditable, documented guidance and a clear trail of communications for internal and external reviews.

Organizations benefit from a predictable support cadence tied to project milestones, security patching windows, and upgrade roadmaps. The combination of 24x7 access and long-term engagement means fewer disruptive escalations and more proactive planning. You can expect timely advisories on critical vulnerabilities, best-practice hardening recommendations, and validated remediation steps that align with MOVEit’s security model and your data protection policies. This ultimately translates into reduced risk, improved operational resilience, and a safer environment for moving sensitive information.

How to install Progress MOVEit Support

Engaging Progress MOVEit Extended Service is a streamlined process focused on onboarding the support relationship into your MOVEit operations. Here are expanded steps to activate the service and integrate it with your environment:

• Confirm eligibility and purchase the 2-year Extended Service for Progress MOVEit. Ensure your MOVEit licenses and deployment are in good standing to enable seamless entitlement to the support plan.
• Gather essential environment details: MOVEit version, deployment type (on-premises, private cloud, or hybrid), and whether the environment includes production, staging, and non-prod partitions. Prepare contact points for your internal team and the MOVEit service desk.
• Initiate contact with Progress MOVEit support through the established channel provided with your purchase. If you already have an account manager, loop them in to facilitate onboarding and scheduling.
• Complete onboarding with a MOVEit technical specialist. This typically includes a discovery call to understand your architecture, data flows, current incidents, and known risks. The goal is to tailor the service to your specific environment and align service-level expectations.
• Prepare your governance plan and operational runbooks. The MOVEit extension will complement these workflows with recommended best practices, escalation paths, and a documented remediation playbook. Implement monitoring and alerting that help the support team observe performance and security indicators in real time.
• Establish a dedicated point of contact or on-call rota for critical incidents. Confirm preferred communication channels (phone, portal, email) and agree on escalation thresholds to ensure rapid response when needed.
• Schedule regular review meetings. These sessions allow the MOVEit team to review open tickets, upcoming upgrades, and any changes to your environment that could impact support needs.
• Integrate with your existing ITSM and incident management tools. Where possible, align ticketing, change management, and patch tracking to maintain a single source of truth for MOVEit-related activities.
• Document service-level expectations in a formal agreement. Include response times for severities, escalation paths, and the process for requesting on-demand assistance during high-risk periods.

Frequently asked questions

• What does Progress MOVEit Support - Extended Service include?
  This 2-year plan provides 24x7 technical phone support for MOVEit, access to experienced engineers, and guidance to diagnose, reproduce, and resolve issues across production and non-production environments.
• Is this service suitable for non-production environments?
  Yes. A key feature is coverage for non-prod environments to support testing, development, and staging while maintaining protective oversight and consistent support quality.
• How long is the service term?
  The service runs for two years from the date of activation, offering stable support coverage and predictable renewal cycles.
• What kind of support channels are available?
  Phone-based technical support is a core component. Depending on your contract, email and portal-based communication may also be available, with priority handling for critical issues.
• Can this service help with security incidents or upgrades?
  Yes. The extended service is designed to assist with incident response, patch guidance, and upgrade readiness, ensuring you have expert guidance during security events and version updates.
• Will the service assist with multi-region deployments?
  Yes. The Extended Service is designed to support MOVEit deployments across multiple regions and time zones, maintaining consistent service levels and knowledge of regional configurations.
• How does onboarding work?
  Onboarding typically starts with a discovery session, followed by a tailored plan, a formal service agreement, and the setup of dedicated contacts and escalation paths.
• Is this service suitable for regulated industries?
  Yes. The service emphasizes reliability, auditability, and guidance that can help support compliance initiatives related to data movement and security controls.