Progress MOVEit Support - Extended Service - 3 Year - Service

The Progress MOVEit Support - Extended Service - 3 Year is designed to provide robust and reliable support for your MOVEit systems, protecting your investment while enhancing performance and efficiency. This extended service plan ensures that you have access to technical expertise whenever you need it, making it an invaluable addition to your business operations.

• Comprehensive 24/7 Support: With a commitment to addressing your technical issues at any time, this support service guarantees that you receive assistance around the clock, ensuring your MOVEit system runs smoothly without interruptions.
• Rapid Response Time: Enjoy peace of mind with a promised 2 Business Hour response time for phone support. This means that when you encounter issues, help is just a call away, allowing for timely resolutions that minimize downtime.
• Long-Term Reliability: The 3 Year service duration provides extended support that ensures your MOVEit system remains dependable and performs at its best throughout the agreement, protecting your investment for the long haul.
• Value-Added Services: Beyond just technical support, this service enhances your operational efficiency, providing features that aid in reliable performance, ensuring your business processes continue to run smoothly.
• Expert Technical Assistance: With access to knowledgeable technicians, you can trust that your inquiries and issues will be handled by experts with extensive experience in MOVEit systems, leading to accurate and effective solutions.

Technical Details of Product

• Service Type: Extended Technical Support
• Support Duration: 3 Years
• Support Coverage: 24 x 7 x 2 Business Hour response time
• Support Method: Phone Support
• Target Audience: Businesses using MOVEit Solutions

How to Install

To activate your Progress MOVEit Support - Extended Service, please follow these steps:

1. Purchase the service plan through an authorized distributor or directly from Progress.
2. Upon purchase, you will receive a confirmation email containing your service agreement details.
3. Review the agreement and ensure all information is correct.
4. To activate your support, contact the Progress support team using the details provided in the email.
5. Once activated, you can begin utilizing your support services as needed.

Frequently Asked Questions

• What is included in the Progress MOVEit Support service?

  The service includes 24/7 support, a guaranteed 2-hour response time for phone inquiries, and expert technical assistance for the duration of the 3-year service period.

• How do I contact support?

  Support can be reached via the phone number provided in your service confirmation email.

• What happens if I encounter an issue outside of business hours?

  With 24/7 support, you can contact the support team at any time, and you will receive assistance promptly.

• Is the support available for all MOVEit products?

  Yes, this extended service is designed to cover all MOVEit solutions that your business may utilize.

• Can I renew the service after 3 years?

  Yes, prior to the expiration of your service period, you will receive notifications regarding renewal options to continue your support services.