Progress MOVEit Support - Extended Service (3 Year)

Protect your MOVEit environment with a robust, long-term support plan designed for mission-critical data transfers and high-stakes operations. This Extended Service for Progress MOVEit provides 3 years of dedicated technical assistance, round-the-clock availability, and rapid, reliable responses to keep your processes secure, compliant, and performing at peak efficiency. With 24x7 coverage and a guaranteed 2-hour response time for phone-based support, you can entrust your MOVEit deployment to seasoned engineers who understand data exchange, security, and recovery requirements. This service is crafted to minimize downtime, accelerate issue resolution, and deliver peace of mind as your business scales. Whether you’re safeguarding sensitive files, automating transfers, or maintaining high-availability workflows, this extended support plan is designed to align with your critical timelines and operational goals.

• Extended 3-year coverage ensures long-term protection for your MOVEit deployment, giving you steady access to expert support without the need for frequent renewals.
• 24x7 technical support with a 2-hour phone response guarantees rapid guidance and issue resolution, even outside standard business hours, so critical problems are addressed promptly.
• Dedicated MOVEit specialists bring deep knowledge of MOVEit Transfer and related components, offering precise guidance, configuration assistance, and best-practice recommendations tailored to your environment.
• Reliable, outcomes-focused service emphasizes dependable efficiency and quality results, helping you meet security, compliance, and operational SLAs with confidence.
• Stronger uptime and recoverability resources are aligned with high-availability (HA) recovery concepts, supporting resilient data transfers and rapid restoration when needed.

Technical Details of Progress MOVEit Support - Extended Service - 3 Year - Service aniz H/a Recov

This Extended Service delivers a comprehensive support framework designed to complement your MOVEit deployment and IT operations. Core components include around-the-clock access to specialized MOVEit engineers, a clearly defined response-time SLA, and a multi-channel support approach that prioritizes speed, accuracy, and reliability. The service is structured to respond quickly to both routine inquiries and high-priority incidents, with a focus on minimizing downtime and preserving data integrity across your transfer workflows. By emphasizing high-availability and recoverability considerations, the program supports environments where continuous data exchange and rapid restoration are essential. You’ll benefit from proactive guidance on configuration, performance optimization, security hardening, and issue diagnosis, helping you sustain optimal throughput, security posture, and compliance posture across your MOVEit ecosystem. The 3-year duration provides predictable budgeting and continuity, reducing the risk of support gaps as your deployment grows or evolves. Overall, this extended service aims to turn complex MOVEit management into a streamlined, well-supported experience that keeps your file transfers running smoothly and securely.

• Service duration: 3 years from activation, with ongoing access to senior MOVEit technical support and guidance.
• Availability: 24 hours a day, 7 days a week, 365 days a year for critical issues, ensuring constant visibility into your MOVEit environment.
• Response time: 2 business hours for phone-based support when a high-priority incident is opened, enabling faster containment and resolution.
• Support channels: Primarily phone support with follow-up via secure channels; on-demand remote assistance as needed to diagnose and remediate issues.
• Focus areas: Incident triage, remediation guidance, configuration recommendations, security and compliance alignment, and performance optimization tailored to MOVEit workloads.

How to install Progress MOVEit Support

Since this is a comprehensive support service rather than a standalone software component, “installation” refers to enabling and onboarding the service so you can begin receiving expert assistance. The process is designed to be quick and straightforward, with steps that ensure you gain immediate access to the service levels described above. Here’s a practical guide to getting started:

• Confirm eligibility and purchase: Ensure your MOVEit deployment is covered under the extended service plan and that the contract is active. Your sales or account representative will provide your service documentation and activation details.
• Gather relevant account details: Prepare your MOVEit environment identifiers, such as system names, versions, licenses, support portals, and the primary contact for incident reporting. This information helps the support team locate your environment quickly.
• Activate the service: The vendor or service provider will initiate the onboarding, provision the support entitlement, and configure the preferred contact channels (phone line, escalation contacts, and notification methods).
• Define communication preferences: Establish primary and secondary contacts, incident severity mappings, and what constitutes a high-priority issue for your organization to ensure the 2-hour response SLA is consistently met.
• Access support resources: You’ll receive credentials or access to a dedicated support portal, along with any dashboards, knowledge bases, and best-practice guides that accompany the extended service.
• Begin proactive engagement: After onboarding, schedule a service review to align on your priority use cases, security requirements, backup and recovery expectations, and ongoing optimization opportunities.

Because the service is designed to support critical MOVEit workflows, you’ll want to establish a clear escalation path and communication cadence. The onboarding process is intended to be smooth and fast, so your teams can begin benefiting from expert guidance, faster turnaround on issues, and a reinforced security and compliance posture from day one. You’ll find that the extended service integrates seamlessly with your existing ITSM processes, enabling efficient ticketing, smoother handoffs between teams, and consistent incident tracking across the lifecycle of your MOVEit operations.

Frequently asked questions

• What does the 3-year extended service include? The 3-year plan provides ongoing, 24x7 technical support for your MOVEit deployment, with a guaranteed 2-hour phone response for high-priority incidents, access to MOVEit specialists, guidance on configuration and optimization, and assistance designed to maximize uptime, security, and performance during the entire coverage period.
• What is the 2-hour phone support response time? For high-priority issues reported via phone, a MOVEit specialist will respond within two business hours, delivering guidance, troubleshooting steps, and remediation recommendations to accelerate resolution.
• Is on-site support included? The description emphasizes phone and remote technical assistance. On-site visits are typically handled as an additional service or separate agreement. Please confirm with your account manager for on-site options and pricing.
• How do I contact MOVEit support under this plan? You’ll be provided with dedicated phone lines and a secure support portal. In case of emergencies, use the prioritized escalation channel defined during onboarding to ensure the fastest possible attention from the right specialized engineers.
• Can this service help with HA recovery and data integrity? Yes. The service is structured to support high-availability and recoverability objectives, offering guidance and best practices to maintain uptime, protect data integrity, and accelerate recovery in critical scenarios.