Progress MOVEit Support - Extended Service — 3-Year Plan

Protect your MOVEit deployment with a comprehensive, long-term support program that keeps your operations running smoothly. The Progress MOVEit Support Extended Service offers a three-year commitment that prioritizes uptime, reliability, and predictable budgeting for your security-conscious environment. With round-the-clock technical assistance, rapid phone-based response, and a focus on safeguarding investment through proactive help, this service delivers peace of mind for IT teams managing critical MOVEit workflows. Experience dependable support that translates into fewer interruptions, accurate results, and sustained operational excellence as your MOVEit ecosystem evolves over time.

• Long-term 3-year coverage—a durable service commitment designed to align with the lifecycle of your MOVEit deployment, simplifying renewal planning and safeguarding your investment over an extended period. This duration helps IT teams forecast budgets and ensures ongoing access to expert guidance as new features and updates roll out.
• Around-the-clock technical support—24/7 access to MOVEit specialists who understand the nuances of your environment. This continuous support ensures critical issues are connected to experienced engineers who can troubleshoot, advise, and guide rapid resolution, regardless of time zone or business hours.
• Fast response times—a guaranteed 2-business-hour phone response for urgent incidents, enabling quicker triage, decision-making, and restoration of services. By minimizing downtime and accelerating issue resolution, this service helps maintain smooth data transfers and secure operations.
• Phone-based assistance for dependable efficiency—direct, clear communication with skilled technicians who provide real-time guidance, status updates, and actionable next steps. This streamlined support channel reduces back-and-forth and helps your team stay focused on mission-critical tasks.
• Investment protection and increased reliability—this extended service is designed to protect the MOVEit investment by ensuring consistent performance, accurate results, and a predictable support experience. With proactive monitoring and rapid escalation when needed, you gain confidence in your security posture and data workflows.

Technical Details of Progress MOVEit Support - Extended Service - 3 Year - Service gp U/l Keys Np

Technical specifics are not provided in the input. Based on the description, the service encompasses an extended 3-year support plan with 24x7 technical assistance and a fast phone-response target. The emphasis is on protecting your MOVEit investment, improving reliability, and delivering dependable, timely help when you need it most. The following inferred attributes summarize the service's scope:

• Service type: Extended Support for Progress MOVEit
• Duration: 3 years
• Support channels: 24x7 phone-based technical support
• Response target: 2-business-hour phone response for urgent issues
• Primary benefits: protection of investment, increased reliability, peace of mind

How to Install Progress MOVEit Support - Extended Service - 3 Year

• Confirm eligibility and purchase—ensure your MOVEit environment is active and you have or will obtain the extended service order with your account manager. The onboarding process typically starts after contract execution and payment is processed.
• Provide essential details—prepare your MOVEit version, deployment footprint, contact preferences, and any critical integration points to help the support team tailor rapid assistance.
• Activate the service—the extended service is activated within your Progress account. You will receive confirmations, service level agreements, and the dedicated contact channels to use for support requests.
• Establish escalation and communication plans—define incident severity levels, preferred contact methods, and escalation paths so issues are routed quickly to the right engineers.
• Maintain ongoing engagement—keep your service details up to date, schedule regular reviews with your account manager, and coordinate with the provider for patches, upgrades, and maintenance windows as needed.

Frequently asked questions

• What does the Progress MOVEit Support Extended Service include? The service provides a 3-year extended support plan with 24x7 technical assistance and a defined 2-business-hour phone response time for urgent incidents, aimed at protecting investment and improving reliability.
• What is the guaranteed response time? The program targets a 2-business-hour response time via phone for critical issues, helping you quickly assess impact and begin remediation with expert guidance.
• Is installation required to activate the service? No installation is required. Activation occurs through your Progress account once the extended service contract is in place; ongoing use is managed through standard account access and support channels.
• Does this service cover all MOVEit versions? Coverage generally aligns with your MOVEit licensing and deployment. Confirm version compatibility and scope with your account manager to ensure the service fits your environment and upgrade plans.
• What are the long-term benefits? The three-year term provides predictable budgeting, reduced downtime, improved reliability, and a structured path for support as your MOVEit environment evolves, ultimately protecting your data workflows and operational efficiency.