Progress MOVEit Support – Extended Service (Reinstatement) – 1 Year

Protect your MOVEit environment with a purpose-built extended support plan that delivers reliability, security, and uninterrupted operations. Progress MOVEit Support – Extended Service (Reinstatement) – 1 Year provides round-the-clock access to seasoned MOVEit engineers, ensuring your deployments stay secure, up-to-date, and highly available. With a full year of coverage, finance teams gain predictable budgeting and organizations benefit from minimized downtime, rapid reinstatement after incidents, and proactive guidance that keeps your MOVEit ecosystem performing at its best. This service is designed for IT teams that rely on MOVEit for secure file transfer, data exchange, and regulatory compliance, offering priority response, expert insights, and a clear path to sustained performance and reliability.

• 24x7 technical support and rapid issue resolution — Access MOVEit-certified engineers by phone and through the support portal at any time. Whether you’re facing a critical outage, urgent security concern, or complex configuration challenge, you receive timely guidance, escalation pathways, and hands-on help to restore normal operations quickly.
• 1-year service duration for dependable planning — A complete year of coverage from activation, designed for long-term stability. This duration enables you to forecast costs, align IT budgets, and maintain continuity as your MOVEit deployment expands or evolves, without intermittent gaps in protection.
• Reinstatement-focused coverage to speed recovery — The service emphasizes reinstatement and rapid recovery after outages, misconfigurations, or changes to your MOVEit environment. Expect structured processes, documented recovery playbooks, and expert assistance to reestablish data flows, access controls, and transfer pipelines with minimized risk and downtime.
• Proactive maintenance, optimization, and security hardening — Beyond reactive support, you’ll receive guidance on best practices, security hardening, patch recommendations, and performance tuning to keep MOVEit resilient against threats while maximizing throughput and reliability across workloads.
• Transparent pricing with predictable total cost of ownership — A straightforward pricing model with clear scope and included services, helping you manage expenses and avoid surprise fees while ensuring prioritized support remains available when you need it most.

Technical Details of Progress MOVEit Support - Extended Service (Reinstatement) - 1 Year

• Service type: Extended Support – Reinstatement
• Duration: 12 months from activation, with renewal options available to extend coverage beyond the initial term
• Coverage: 24x7 phone and remote support for MOVEit deployments, including guidance for reinstatement and rapid recovery
• Support channels: Phone, web portal, and email submissions to initiate, track, and close tickets
• Focus: Reinstatement and operational recovery after incidents, outages, or configuration changes
• Inclusions: Access to qualified MOVEit engineers, best-practice recommendations, and security-hardening guidance tailored to your environment

How to install Progress MOVEit Support

• Verify eligibility and purchase the Extended Service (Reinstatement) for 1 year through your MOVEit account manager or authorized channel.
• Provide essential deployment details (MOVEit version, environment type, licensing scope) to align the service with your specific setup.
• Activate the service in the customer portal and generate an onboarding ticket to initiate enrollment and access to support resources.
• Assign a dedicated technical account manager and establish preferred contact channels for 24x7 support and reintegration assistance.
• Schedule an onboarding call with a MOVEit specialist to review your environment, set escalation paths, and align on recovery playbooks and reporting expectations.

Frequently asked questions

• What exactly is included in Progress MOVEit Support – Extended Service (Reinstatement) for 1 year? This extended service provides 24x7 technical support from MOVEit-experienced engineers, with a focus on reinstatement and rapid recovery. It also includes ongoing guidance for maintenance, security hardening, and operational optimization, all under a single annual plan designed to deliver predictable budgeting and minimized downtime.
• Who should consider this service? Organizations that rely on MOVEit for secure file transfer and data exchange, and who need guaranteed access to expert support at any time. It is especially beneficial for teams seeking a formal, long-term coverage option to stabilize operations, improve resilience, and ensure consistent compliance over a 12-month period.
• How does reinstatement support differ from standard MOVEit support? Reinstatement-focused support concentrates on restoring operations after outages or configuration changes, validating data integrity, restoring access controls, and reestablishing transfer workflows. It complements standard product support by emphasizing rapid recovery, post-incident stability, and documented recovery procedures.
• What is the activation process and what information is required? Activation typically involves engaging through your MOVEit channel, providing deployment details (version, environment, licensing), and confirming contact preferences. A dedicated support team is formed, onboarding tasks are completed, and you gain access to 24x7 channels, knowledge resources, and recovery playbooks.
• Can the service be renewed after the initial year? Yes. After the 12-month term, you can renew the Extended Service to continue coverage, maintaining ongoing access to expert support, reinstatement capabilities, and proactive guidance for your MOVEit environment.
• How are issues prioritized and resolved? Issues are triaged by severity and impact on MOVEit operations. Critical incidents receive rapid escalation to senior engineers, with regular status updates and comprehensive guidance to restore core functionalities as quickly as possible, followed by post-incident reviews and recommendations.
• Are there any prerequisites or limitations? The service assumes an active MOVEit deployment under a valid license and access to the designated support channels. Specific prerequisites or limitations are outlined in the activation agreement and onboarding documentation provided by your account manager.