Progress MOVEit Support - Extended Service - Service

Introducing the Progress MOVEit Support - Extended Service - Service, your ultimate solution for seamless technical support tailored specifically for your MOVEit system. This comprehensive service ensures your organization operates at peak performance and maintains essential uptime, allowing you to concentrate on your core business activities while we expertly manage your technical needs. With our round-the-clock assistance, you can rest assured that expert help is always within reach.

• 24/7 Technical Support: Receive continuous access to knowledgeable support professionals who are ready to assist you with any issues that may arise. This assurance guarantees that your MOVEit system operates smoothly at all times, minimizing disruptions.
• Predictable Total Cost of Ownership: The Progress MOVEit Support - Extended Service features a transparent pricing structure, which enables you to plan your budget effectively without worrying about unexpected costs affecting your financial strategies.
• Proactive Maintenance: Our dedicated support team continuously monitors your system to identify and resolve potential issues before they escalate. This forward-thinking approach minimizes downtime and enhances your overall operational efficiency.
• Phone Support for Quick Resolutions: Gain access to our dedicated phone support service that helps you swiftly address any mishaps, ensuring minimal disruption to your vital business processes.
• Expert Guidance and Troubleshooting: Experience the advantage of having seasoned professionals at your disposal, who can provide valuable insights and tailored solutions, ensuring you maximize the full capabilities of your MOVEit system.

Technical Details of Product

The Progress MOVEit Support - Extended Service is designed to seamlessly integrate with your existing MOVEit implementation, featuring the following technical specifications:

• Comprehensive 24/7 support coverage
• Access to live support via phone and online ticketing system
• Proactive system monitoring and maintenance
• Regular updates and patches to enhance security and performance
• Documentation and resources to assist your team

How to Install

Getting started with the Progress MOVEit Support - Extended Service is easy. Follow these simple steps:

1. Contact our sales team to acquire the Extended Service package that best suits your organization's needs.
2. Once confirmed, we will initiate the onboarding process with your designated account manager.
3. Provide necessary access to your MOVEit system for our technical support team.
4. Our team will configure monitoring tools and set up communication channels for 24/7 support.
5. Receive training on how to effectively utilize the support resources available to you and your team.

Frequently Asked Questions

• What are the benefits of the Extended Service package? The Extended Service package offers comprehensive 24/7 support, predictable costs, proactive maintenance, and expert troubleshooting, ensuring your MOVEit system runs efficiently.
• How can I contact support? You can reach our support team via phone or through our online ticketing system for any assistance you may require.
• Is training included with the service? Yes, training on how to effectively utilize the support resources is included for your organization.
• Are updates included in the service package? Absolutely! Regular updates and patches are part of the service, ensuring your MOVEit system remains secure and performs optimally.
• How do I know if I need the Extended Service? If your organization relies heavily on MOVEit for critical operations, the Extended Service package is advisable to enhance support and maximize uptime.