Description
The Progress MOVEit Support - Extended Service is your go-to solution for maintaining the optimal performance of your MOVEit system. This comprehensive support service is tailored to ensure that your operations run smoothly and efficiently, providing you with the peace of mind that comes from knowing help is always available. With a commitment to rapid response times and expert assistance, you can focus on your core activities while we handle the technical challenges.
- 24/7 Availability: Enjoy round-the-clock support with our Extended Service, ensuring that expert assistance is just a call away, regardless of when issues arise.
- 2 Business Hour Response Time: Our service guarantees a swift response time for critical issues, allowing you to resolve problems quickly and minimize downtime.
- Predictable Total Cost of Ownership: With fixed support costs, you can simplify your budgeting process, avoiding hidden fees and enjoying transparent pricing.
- Expert Technical Support: Access a team of experienced professionals who are well-versed in the MOVEit platform, ready to tackle any technical challenges you encounter.
- Phone Support Service: Immediate assistance is available through our dedicated phone support, designed to keep your operations running smoothly.
Technical Details of Progress MOVEit Support - Extended Service
- Service Type: Extended Support Service
- Support Availability: 24 x 7
- Response Time: 2 Business Hours
- Support Channels: Phone Support
- Service Level Agreement (SLA): Guaranteed support times for critical issues
How to Install Progress MOVEit Support - Extended Service
Getting started with the Progress MOVEit Support - Extended Service is easy. Follow these steps:
- Contact your Progress MOVEit sales representative to subscribe to the Extended Service plan.
- Provide the necessary information regarding your MOVEit setup and any specific requirements you may have.
- Upon confirmation of your subscription, you will receive a welcome email detailing your support plan and how to access services.
- For immediate support, call our dedicated phone line and have your account information ready to ensure a swift resolution.
Frequently Asked Questions
- What is included in the Progress MOVEit Support - Extended Service?
- This service includes 24/7 phone support, a guaranteed 2-hour response time for critical issues, and access to our team of technical experts who can assist you with any MOVEit-related inquiries.
- How can I contact support?
- You can contact our support team via the dedicated phone line provided in your welcome email after subscribing to the service.
- Is there any limit on the number of support calls I can make?
- No, there is no limit to the number of support calls you can make. We are here to help you with all your MOVEit needs.
- Can I upgrade my support plan later?
- Yes, you can upgrade your support plan at any time. Please contact your sales representative to discuss your options.
- What if I need support outside of business hours?
- With the Progress MOVEit Support - Extended Service, you have access to 24/7 support, so you can reach out for assistance at any time, day or night.
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