Progress MOVEit Support - Extended Service - Service

Introducing Progress MOVEit Support - Extended Service, the indispensable solution for businesses that rely on MOVEit for secure file transfer and management. This service is meticulously designed to offer unparalleled peace of mind, ensuring that your MOVEit investment is consistently protected and operating at its highest potential. With a commitment to providing round-the-clock assistance, this extended service is essential for organizations that cannot afford downtime and require immediate support to navigate any technical challenges. Here’s why Progress MOVEit Support - Extended Service is a crucial component of your operational strategy:

• 24 x 7 x 2 Business Hour Support: Experience the advantage of around-the-clock support with a guaranteed response time of just 2 business hours. This ensures that critical issues are resolved swiftly, minimizing disruptions to your business operations.
• Technical Expertise: Gain access to a team of specialized technical professionals who possess extensive knowledge of MOVEit. Our experts are adept at tackling any challenges, ensuring you maximize the potential of your MOVEit investment.
• Reliable Phone Support: Enjoy direct phone support that offers immediate guidance for your concerns. This personal touch guarantees that issues are addressed swiftly and effectively, allowing you to focus on your core business activities.
• Investment Protection: Safeguard your investment in MOVEit with our extended support service. By opting for this service, you are not only protecting your software but also enhancing its reliability and long-term performance.
• Increased Value: Elevate the value of your MOVEit solution through ongoing support. This service helps maintain operational efficiency and provides reassurance, knowing that expert help is always just a call away.

Technical Details of Progress MOVEit Support - Extended Service

• Service Type: Extended Technical Support
• Support Availability: 24/7
• Response Time: 2 Business Hours
• Support Channels: Phone Support
• Target Audience: Businesses using MOVEit
• Service Level Agreement (SLA): Guaranteed response time and availability

How to Install Progress MOVEit Support - Extended Service

1. Purchase the Progress MOVEit Support - Extended Service directly from the Progress website or an authorized reseller.
2. After purchase, you will receive a confirmation email containing your support contract information.
3. Register your MOVEit product if you haven’t done so already, providing the necessary details for connection to support.
4. Ensure your contact information is up-to-date so that support representatives can reach you easily.
5. Keep your service agreement handy for reference in case you need to get in touch for support.

Frequently Asked Questions

• Q1: What is included in the Progress MOVEit Support - Extended Service?
• A1: The extended service includes 24x7 technical support with a guaranteed 2 business hour response time, ensuring that you have access to expert assistance whenever you need it.
• Q2: How can I contact support?
• A2: You can contact support via phone using the number provided in your service agreement. Our dedicated support agents are available 24/7 to assist you.
• Q3: Is there a limit to the support I can receive?
• A3: There is no limit on the number of support requests you can make under the extended service contract, allowing you to reach out as often as necessary for assistance.
• Q4: What happens if my issue is not resolved within the 2-hour window?
• A4: If your issue isn’t resolved within the promised timeframe, our support team will escalate the problem to ensure a swift resolution. We prioritize critical issues to minimize downtime.
• Q5: Can I upgrade my support plan later?
• A5: Yes, you can upgrade your support plan at any time. Please contact your Progress representative for details on available options and pricing to adjust your support service to better fit your needs.