Progress MOVEit Support - Extended Service - Service

Experience unparalleled reliability and support with Progress MOVEit Support - Extended Service. Designed specifically for enterprises that require robust and round-the-clock technical assistance, this service offers you peace of mind and confidence in achieving optimal results. With our dedicated phone support, any issues you encounter can be swiftly resolved, allowing your operations to run smoothly without interruptions.

• 24/7 Technical Support: Get uninterrupted access to expert support at any time of the day or night. Our team is ready to assist you, ensuring that your MOVEit service remains operational without any downtime.
• Comprehensive Coverage: We cover all aspects of the MOVEit platform, including installation, configuration, and troubleshooting, ensuring that you have complete assistance for all your needs.
• Peace of Mind: With our extended service plan, you can focus on your core business without worrying about technical hiccups. Our support team acts as an extension of your IT department, providing the reassurance you need.
• Quick Issue Resolution: Our dedicated phone support means that any problems you experience can be quickly addressed and resolved, minimizing the impact on your operations.
• Expert Guidance: Benefit from the knowledge and expertise of our skilled support team who can guide you through complex scenarios and ensure you are utilizing the MOVEit platform to its fullest potential.

Technical Details

• Service Type: Extended Technical Support
• Availability: 24/7
• Support Channels: Phone, Email, Remote Support
• Target Audience: Enterprises using MOVEit technology
• Response Time: Priority service with expedited response times

How to Install

To activate your Progress MOVEit Support - Extended Service, simply contact our sales team or your account manager. After confirming your subscription, you will receive instructions on how to access the support services. Installation of the service does not require any additional software or hardware; simply ensure that your MOVEit platform is operational, and our team will be ready to assist you.

Frequently Asked Questions

What types of issues can the support team help me with?

Our support team can assist you with a wide range of issues, including installation problems, configuration queries, troubleshooting errors, and guidance on best practices for using the MOVEit platform.

Is the support service available for all MOVEit products?

Yes, our extended support service covers all products within the MOVEit suite, ensuring you receive comprehensive assistance tailored to your specific environment.

How quickly can I expect a response from the support team?

With our priority support service, you can expect a rapid response time, typically within minutes. Our team is equipped to address urgent matters immediately.

Can I upgrade my support service?

Yes, you can upgrade your support service at any time by contacting our sales team, who will assist you with the process.

What is the difference between standard and extended support?

Standard support offers limited availability during business hours, whereas extended support provides 24/7 access to our expert team, ensuring continuous assistance whenever you need it.