Progress MOVEit Support - Extended Service - Service oveit Non Prod

Unlock robust protection for your Progress MOVEit deployment with Extended Service that delivers around-the-clock technical support, rapid response times, and strategic guidance. This service is designed to protect your investment, maximize uptime, and give you peace of mind by providing direct access to MOVEit specialists whenever you need them—even in non-production environments. With 24x7 availability and a guaranteed two-business-hour response time by phone, you can rely on a trusted partner to keep MOVEit secure, compliant, and performing at peak efficiency. Whether you operate in a highly regulated industry or rely on MOVEit to transfer sensitive data, this extended service is engineered to minimize risk, accelerate issue resolution, and ensure your team maintains focus on core business initiatives rather than firefighting.

• Around-the-clock assistance: Enjoy 24 x 7 technical support for MOVEit environments, including production and non-production instances. This level of coverage helps you reduce downtime, quickly identify root causes, and maintain operational continuity across all stages of development, testing, and deployment.

• Rapid response times: Benefit from a defined 2 business hour phone support response, ensuring you receive timely guidance when a problem arises. This rapid access helps you mitigate impact, keep stakeholders informed, and maintain service levels for critical data transfer workflows.

• Investment protection: Extend your MOVEit investment with comprehensive support that guards against unexpected outages, compatibility gaps after updates, and security vulnerabilities. The service is designed to preserve value by sustaining performance and reducing total cost of ownership over the software lifecycle.

• Peace of mind and reliability: Rely on dependable access to MOVEit experts who understand your environment, configurations, and compliance requirements. This confidence translates into steadier operation, fewer surprises, and predictable maintenance cycles that support your business goals.

• Value-added guidance: Beyond break/fix support, you gain strategic advice on optimization, best practices, security hardening, and configuration tuning. The extended service helps you maximize MOVEit ROI, accelerate performance improvements, and stay ahead of evolving regulatory needs.

Technical Details of Progress MOVEit Support - Extended Service

Progress MOVEit Support - Extended Service is designed as a value-add to your MOVEit deployment, aligning with your existing license and support framework. This offering emphasizes continuous availability, rapid incident response, and expert advisory assistance across both production and non-production environments. While exact specifications can vary by region and contract, the core attributes typically include round-the-clock coverage, a defined two-hour phone response window, and prioritized access to MOVEit specialists for incident management, security advisories, and optimization guidance.

• Coverage: 24x7 technical support for MOVEit environments, including non-production instances to support testing, staging, and development workflows.
• Response time: Guaranteed 2 business hours for critical phone-based inquiries, with escalation paths to senior engineers as needed.
• Support channels: Direct phone access to MOVEit experts, supplemented by preferred escalation contacts to ensure rapid visibility during incidents.
• Scope of work: Incident management, patch coordination, security advisories, performance tuning recommendations, and configuration guidance tailored to MOVEit deployments.
• Value proposition: Protects your investment, enhances reliability, and accelerates issue resolution to maximize MOVEit uptime and data protection.

How to install Progress MOVEit Support - Extended Service

Activating the Extended Service is straightforward when you already hold a MOVEit license. Follow these steps to activate and configure the service for your environment, ensuring seamless integration with your current IT and security processes:

• Verify eligibility and gather identifiers: Confirm your MOVEit license details and have the relevant SKU or UPC ready. This information helps your reseller or Progress account team map the Extended Service to your exact deployment.

• Place the order or add-on to your existing contract: Work with your authorized MOVEit reseller or Progress representative to incorporate the Extended Service as an official service entitlement under your current agreement.

• Receive activation details: After procurement, you will receive activation IDs, service level descriptions, and contact information for your dedicated support team.

• Link to MOVEit deployment: If required, connect the Extended Service to your MOVEit environment within your administration console or through the migration/activation portal provided by the service team.

• Schedule onboarding and define escalation: Arrange an onboarding session with MOVEit specialists to review your environment, define incident handling procedures, confirm contact points, and align on SLAs and security controls.

• Test and validate coverage: Run a controlled test to verify that alerts, response times, and communication channels function as expected, ensuring critical workflows remain protected during live operations.

Frequently asked questions

• Q: Is Progress MOVEit Support - Extended Service available for non-prod environments?

  A: Yes. The Extended Service is designed to support MOVEit deployments across both production and non-production environments, ensuring consistent protection, monitoring, and fast response during testing, staging, and development activities.

• Q: What does the 2 business hour response time mean for my incidents?

  A: The 2 business hour response time indicates the maximum time you should wait for an initial engagement from a MOVEit specialist via phone. This enables rapid triage, guidance, and escalation to resolution steps, helping you minimize downtime and maintain critical data transfers.

• Q: What types of issues are covered under this Extended Service?

  A: The service covers incident management, security advisories, patch coordination, performance optimization, and configuration guidance. It is designed to address both operational incidents and proactive improvements that protect data integrity and uptime.

• Q: How do I activate the Extended Service?

  A: Activation typically involves purchasing the add-on through your MOVEit reseller or Progress representative, providing your SKU/UPC, and completing onboarding with the support team. Activation includes receiving an activation ID and defining escalation procedures.

• Q: Will this service help with regulatory compliance and audits?

  A: While the primary focus is rapid incident response and reliability, the service’s security advisories, configuration guidance, and best-practice recommendations can support compliance efforts by aligning MOVEit configurations with industry standards and governance requirements.

• Q: Can this service be scaled for large enterprises with multiple MOVEit instances?

  A: Yes. The Extended Service is designed to scale across multiple instances and environments, offering centralized access to MOVEit experts and consistent response times across production, staging, and development environments.