Progress MOVEit Support - Extended Service

Experience uninterrupted productivity and fortified security for your MOVEit deployment with Progress MOVEit Support - Extended Service. This comprehensive service plan is designed to provide enterprise-grade peace of mind, blending around-the-clock technical expertise with direct access to knowledgeable MOVEit engineers. Whether your environment runs MOVEit Transfer, MOVEit Automation, or related MOVEit components, this extended service delivers critical problem-solving when you need it most, around the clock, to keep data moving smoothly and securely. With 24 x 7 technical coverage and included phone support, you gain a reliable partner who understands the complexities of secure file transfer, automation workflows, and scalable enterprise deployments. This service is crafted to minimize downtime, accelerate incident resolution, and help you optimize configurations for peak performance, so your teams can focus on delivering business value rather than chasing issues.

• 24x7 technical support — Access round-the-clock assistance from MOVEit specialists who diagnose, triage, and resolve issues quickly, helping you maintain operational continuity even during off-hours or in peak demand periods. The extended service is designed to deliver timely guidance across all MOVEit components, including integration points, security configurations, and workflow automation.
• Phone support included — Direct phone access to experienced engineers ensures that critical problems receive real-time attention. This facet of the service reduces waiting times and accelerates remediation, which is essential for high-velocity environments where data transfers and automated processes must stay on schedule.
• Proactive guidance and best practices — Beyond reactive support, the service provides proactive recommendations for secure deployments, hardening, and performance tuning. Expect guidance on secure transfer policies, user access controls, encryption configurations, and efficient automation strategies that align with your regulatory and governance requirements.
• Priority handling for critical issues — When incidents impact business continuity or data availability, the extended service prioritizes your case. Expect faster escalation paths, quicker access to senior engineers, and targeted mitigation steps to restore normal operations as swiftly as possible.
• Flexible coverage and scalable engagement — This service is designed to grow with your needs. Whether you expand MOVEit usage, add new components, or migrate to cloud-based workflows, the extension remains adaptable, offering scalable consultation, support scope adjustments, and renewal options that fit your evolving environment.

Technical Details of Progress MOVEit Support - Extended Service - Service verfail Itce 3

• Service Type: Extended Service for Progress MOVEit products, including MOVEit Transfer and MOVEit Automation.
• Platform Coverage: MOVEit Transfer, MOVEit Automation, MOVEit Cloud components where applicable, and related MOVEit infrastructure connections.
• Service Level: 24x7 Technical Support with access to experienced MOVEit engineers; includes dedicated phone support for rapid escalation.
• Response and Resolution: Severity-based prioritization with guidance, triage, and remediation assistance to restore normal operations.
• Onboarding and Activation: Includes onboarding coordination, verification of MOVEit versions and environment details, and setup of support channels for seamless access.
• Security and Compliance Guidance: Expert recommendations on secure configurations, access controls, and data protection practices aligned with enterprise governance.
• Supported Regions: Global coverage subject to contract terms and regional service options.
• Delivery Model: Remote support with potential on-site engagement if required by the issue scope and service agreement.

how to install Progress MOVEit Support

Getting started with Progress MOVEit Support - Extended Service is straightforward and designed to minimize time-to-value. Begin by confirming your MOVEit deployment details and ensuring your account is enrolled in the extended service. Once activated, you’ll be assigned a dedicated support channel that includes 24x7 technical access and phone support. A MOVEit specialist will review your environment, verify the MOVEit versions in use, and align on incident response expectations, severity definitions, and escalation paths. After activation, you’ll receive onboarding materials outlining how to contact the support team, what information to provide when opening a ticket, and the expected turnaround times for different issue severities. For ongoing reliability, your account manager may schedule periodic reviews to discuss performance, security posture, and opportunities to optimize configurations. This process ensures you can swiftly engage expert assistance whenever a transfer, automation workflow, or security policy requires attention, while also benefiting from proactive guidance and best-practice recommendations tailored to your organization’s needs.

Frequently asked questions

• Q: What exactly does the Progress MOVEit Support - Extended Service include?
  A: It provides 24x7 technical support for MOVEit products, with included phone support, priority handling for critical issues, proactive guidance on best practices, and flexible coverage that can scale with your deployment. The service aims to minimize downtime and accelerate incident resolution while offering ongoing optimization guidance.
• Q: Is this service available for both on-premises MOVEit installations and MOVEit Cloud?
  A: The extended service is designed to support MOVEit environments across deployment models. Details may vary by contract, but coverage typically includes MOVEit Transfer, MOVEit Automation, and related components, regardless of whether they are hosted on-premises or in the cloud.
• Q: How quickly can I expect a response for a critical issue?
  A: Response times are severity-based and prioritized to address critical incidents promptly. You will work with a MOVEit engineer who will triage the issue, provide immediate containment steps, and guide the remediation process to restore normal operations.
• Q: Do I receive installation or onboarding support?
  A: Yes. Activation includes onboarding steps to verify your MOVEit versions, environment details, and setup of support channels. This ensures you can reach the right experts quickly when issues arise and that your team understands the service processes.
• Q: Can I upgrade or adjust my service level as my MOVEit environment evolves?
  A: Absolutely. The service is designed to be flexible and scalable. You can adjust coverage, expand to additional MOVEit components, or change the service terms to align with changes in your deployment, security requirements, or regulatory obligations.
• Q: Is security guidance part of the service?
  A: Yes. The extended service includes guidance on secure configurations, access control best practices, encryption settings, and other security-focused recommendations to help you maintain a robust security posture for MOVEit transfers and automation workflows.
• Q: How do I renew or extend my service?
  A: Renewal processes are typically managed through your account manager or the sales/renewals team. You’ll receive guidance on renewal options, any updated terms, and steps to ensure uninterrupted coverage for your MOVEit environment.