Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard - 1 Year - Service is designed to keep your file transfer system running at peak performance. With a focus on maintaining optimal operations, this service ensures a predictable total cost of ownership while providing the necessary support to tackle any potential issues. Designed for businesses that rely on secure and efficient file transfers, this support service guarantees enhanced productivity and timely results.

• Comprehensive Technical Support: Enjoy peace of mind with access to dedicated phone support from experienced technical professionals who are ready to assist you in resolving any mishaps that may arise.
• Predictable Cost Structure: With a 10x5 support model, you can manage your budget efficiently, knowing what to expect in terms of service costs, allowing for better financial planning.
• Year-Long Service Duration: The 1 Year service plan ensures continuous support, helping your organization maintain productivity levels without interruption.
• Proactive System Maintenance: Regular updates and optimizations keep your MOVEit environment secure and up-to-date, reducing the risk of downtime and enhancing overall operational efficiency.
• Increased Productivity: With expert support and proactive maintenance, your team can focus on core business activities instead of troubleshooting system issues, leading to improved efficiency and faster turnaround times.

Technical Details of Product

• Service Type: Standard Support
• Service Duration: 1 Year
• Support Availability: 10 x 5 (Monday to Friday, excluding holidays)
• Support Method: Phone support
• Target Audience: Businesses using MOVEit for secure file transfer operations

How to Install

To activate your Progress MOVEit Support Standard service, follow these simple steps:

1. Purchase the support service through an authorized vendor or directly from Progress.
2. Receive a confirmation email with your support service details and activation instructions.
3. Contact Progress customer support using the provided phone number to complete the activation process.
4. Make a note of your service details and the support times to ensure you can access help when needed.

Frequently Asked Questions

• What does the 10 x 5 support mean?
  The 10 x 5 support means that technical assistance is available for 10 hours a day, five days a week.
• Can I upgrade my support plan later?
  Yes, you can contact Progress to explore options for upgrading your support plan at any time.
• Is there a limit to the number of support calls I can make?
  There is no limit to the number of support calls; you can reach out for help as often as needed within the support hours.
• What happens after my 1 Year service expires?
  You will need to renew your support service to continue receiving assistance and updates. You will be notified ahead of time regarding renewal options.
• Can I access support outside of business hours?
  The standard support is limited to the 10 x 5 schedule. However, Progress may offer additional options for 24/7 support at an additional cost.