Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard - 1 Year - Service is designed to provide you with exceptional technical support and maintenance for your MOVEit environment. This service is essential for businesses that rely on secure file transfer solutions and require continuous operational efficiency. With a predictable total cost of ownership, this support package ensures you can focus on your core business while we take care of your MOVEit system.

• Comprehensive 10 x 5 Support: Access technical support from qualified experts five days a week, ensuring any issues can be resolved promptly to minimize downtime.
• Predictable Cost of Ownership: The service is structured to offer a clear understanding of your support costs, allowing for better budgeting and financial planning.
• Proactive System Maintenance: Regular maintenance checks and updates help keep your MOVEit system running optimally, reducing the risk of unexpected failures or issues.
• Expert Phone Support: Our dedicated support team is just a call away. Get immediate assistance for any mishaps or technical difficulties you might encounter.
• 1-Year Duration: Enjoy a full year of service to ensure your MOVEit environment is always operating at peak performance, maximizing efficiency and delivering precise results.

Technical Details of Product

The Progress MOVEit Support Standard package includes:

• Technical support available Monday to Friday, 10 hours per day.
• Access to software updates and patches to ensure you are always running the latest version.
• Support for multiple environments, accommodating various deployment scenarios whether on-premises or in the cloud.
• Documentation and resources to guide you through common troubleshooting processes.

How to Install

To integrate the Progress MOVEit Support Standard service, follow these steps:

1. Purchase the service through your Progress account or an authorized vendor.
2. Once your purchase is confirmed, you will receive an email with your support contract and activation details.
3. Log in to your Progress account using the provided credentials.
4. Navigate to the support section and activate your service using the instructions in the email.
5. Contact the support team if you have any questions regarding activation or service usage.

Frequently Asked Questions

What does the 10 x 5 support mean?
The 10 x 5 support indicates that you will receive support for 10 hours a day, five days a week, ensuring coverage during standard business hours.

Can I upgrade my support package?
Yes, you can upgrade your support package at any time. Please contact our sales team for further assistance.

What happens after the one-year period?
You can renew your support package for another year to continue receiving the same level of service and support.

Is the service available for cloud deployments?
Yes, the Progress MOVEit Support Standard service is designed to support both on-premises and cloud-based MOVEit environments.

How can I contact support?
You can contact our support team via phone or through the support portal available in your Progress account.