Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard - 1 Year - Service is designed to provide users with reliable technical assistance and maintenance for their MOVEit systems. With an emphasis on maximizing efficiency and minimizing downtime, this support service ensures that your system operates smoothly and effectively over the course of the year. With its predictable total cost of ownership, it's an investment in peace of mind for businesses that rely on MOVEit for secure file transfer and management.

• Comprehensive Phone Support: Enjoy dependable efficiency with our dedicated phone support service, ensuring that you have access to expert assistance when you need it most.
• Optimized System Maintenance: Keep your MOVEit system in peak condition with ongoing maintenance, reducing the likelihood of unexpected issues and improving overall performance.
• Predictable Cost Structure: Benefit from a transparent and predictable total cost of ownership, allowing for better budget management and financial planning.
• 1 Year Service Duration: This support package covers you for an entire year, providing the assurance of technical support and updates to maximize dependability and efficiency.
• Expert Technical Resources: Gain access to a wealth of knowledge from experienced staff, ensuring that all queries and issues are addressed promptly and accurately.

Technical Details of the Product

• Service Type: Standard Support Service
• Duration: 1 Year
• Support Hours: 10 x 5 (Monday to Friday)
• Access: Phone support, email support, and online resources
• Coverage: Technical assistance for all MOVEit products

How to Install

To activate your Progress MOVEit Support Standard - 1 Year - Service, follow these simple steps:

1. Purchase the support service through your preferred vendor or directly from Progress.
2. Receive a confirmation email with your support service activation code.
3. Log in to your MOVEit account and navigate to the support section.
4. Enter the activation code in the designated field and confirm your installation.
5. You will receive a notification confirming that your service is active, and you can immediately begin accessing support resources.

Frequently Asked Questions

1. What does the Progress MOVEit Support Standard include?

The support service includes phone support, email assistance, and access to online resources to help you resolve technical issues and optimize your MOVEit system.

2. Can I extend my support service after the first year?

Yes, you can renew or extend your support service by contacting your vendor or Progress directly before the service period expires.

3. What are the hours of availability for phone support?

Phone support is available 10 x 5, which means Monday to Friday during standard business hours.

4. What if I encounter an issue outside of support hours?

For any issues that arise outside of support hours, you will have access to online resources and documentation to assist you until support resumes.

5. Is there a limit to the number of support requests I can make?

No, there is no limit to the number of support requests you can submit during your service period. We encourage you to reach out for assistance as needed.