Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard service is designed to provide businesses with reliable technical support for their MOVEit solution. With its 1-year duration, this service ensures peace of mind and confidence in achieving accurate results, making it an essential investment for organizations that rely on secure file transfer and automation. The support service is tailored to deliver dependable efficiency, empowering users to optimize their MOVEit experience.

• Comprehensive Technical Support: The Progress MOVEit Support Standard delivers expert assistance with a dedicated team available to address your technical queries and concerns, ensuring your file transfer operations run smoothly.
• 10 x 5 Support Availability: Enjoy technical support five days a week, ensuring that you have access to help during business hours, allowing for uninterrupted workflow and quick resolution of issues.
• Peace of Mind: With the MOVEit Support Standard, you'll have confidence in your results knowing that you have a dedicated support service that prioritizes your operational efficiency and reliability.
• Dependable Phone Support: Get immediate assistance via phone, allowing for real-time troubleshooting and support that enhances efficiency and minimizes downtime.
• Year-Long Commitment: A full year of service provides extended coverage and assurance that your MOVEit solution is backed by reliable support, empowering your organization to focus on core business activities.

Technical Details of the product

• Service Duration: 1 Year
• Support Hours: 10 x 5 (Weekdays)
• Support Type: Technical Phone Support
• Target Audience: Businesses using MOVEit for secure file transfer

How to Install

To activate the Progress MOVEit Support Standard service, follow these simple steps:

1. Purchase the Progress MOVEit Support Standard service through an authorized distributor or online.
2. After purchase, you will receive a confirmation email containing your service details, including support contact information.
3. Keep your MOVEit environment ready and note any specific technical issues you want to discuss when you contact support.
4. Contact the support team during the 10 x 5 service hours for assistance, and provide your confirmation details for faster service.

Frequently Asked Questions

• What is included in the MOVEit Support Standard service?
  The service includes technical phone support, during which you can get assistance with installation, configuration, and troubleshooting of MOVEit.
• How long does the service last?
  The Progress MOVEit Support Standard service lasts for one year from the date of purchase.
• Are there any limitations on support calls?
  There are no limitations on the number of support calls you can make during the service period, ensuring you get the help you need when you need it.
• Can I upgrade my support service?
  Yes, you can explore options to upgrade your service based on your business needs. Contact your provider for more details.
• What if I need support outside the 10 x 5 hours?
  For urgent issues outside standard support hours, you may want to consider additional support options that provide 24/7 coverage.