Progress MOVEit Support Standard - 1 Year - Service

Ensure your enterprise data transfer processes are seamless and secure with the Progress MOVEit Support Standard - 1 Year - Service. This comprehensive support service is designed to provide you with the assistance you need to maintain the highest levels of operational efficiency and data integrity. With a dedicated support team available to help you, you can focus on your core business activities, knowing that your file transfer solutions are in expert hands.

• Comprehensive 10 x 5 Technical Support: Enjoy peace of mind with our 10 x 5 technical support service, providing you with expert assistance during standard business hours. Our knowledgeable support team is just a phone call away, ready to resolve your issues efficiently.
• Investment Protection: By opting for the Progress MOVEit Support Standard, you are protecting your investment in MOVEit technology. This service ensures that you get the most out of your software, minimizing downtime and maximizing your return on investment.
• Increased Reliability: Our support service adds value to your MOVEit experience by increasing the reliability of your file transfer operations. With timely updates and expert troubleshooting, you can trust that your data transfers will be consistently secure and effective.
• 1-Year Service Duration: This support package lasts for a full year, providing you with continuous access to top-tier support and resources. This long-term commitment is designed to ensure you achieve maximum dependability and accurate results throughout the year.
• Prompt Phone Support: Should any issues arise, our dedicated phone support is included with your service package. Get immediate assistance from our experts, ensuring that your problems are resolved swiftly, allowing you to maintain productivity.

Technical Details of Progress MOVEit Support Standard

• Service Type: Standard Support
• Service Duration: 1 Year
• Support Hours: 10 x 5 (Monday to Friday)
• Support Method: Phone Support
• Target Audience: Enterprises using MOVEit for secure file transfer solutions

How to Install

To take advantage of the Progress MOVEit Support Standard, simply follow these steps:

1. Purchase the Progress MOVEit Support Standard package via our official website or authorized resellers.
2. Once purchased, you will receive a confirmation email along with your unique support code.
3. Activate your support service by contacting our support team with your unique code to set up your account.
4. Familiarize yourself with the support portal where you can access resources, documentation, and submit support queries.
5. Utilize your 10 x 5 phone support whenever you encounter issues or require assistance with your MOVEit solution.

Frequently Asked Questions

1. What is included in the Progress MOVEit Support Standard package?

The package includes 10 x 5 phone technical support, access to a dedicated support team, updates, and resources to help you ensure the smooth operation of your MOVEit solutions.

2. Can I extend my support service beyond one year?

Yes, you can renew your support service before the end of your current term to continue receiving uninterrupted support.

3. What should I do if I encounter a critical issue outside of support hours?

For critical issues outside of support hours, please refer to the MOVEit knowledge base for self-help resources. You can also log a ticket through our support portal for assistance during business hours.

4. Is there a limit to the number of support calls I can make?

No, there is no limit to the number of support calls you can make during your service period. Our team is here to assist you as needed.

5. How do I contact technical support?

You can contact technical support via the phone number provided in your welcome email or through the support portal for non-urgent queries.