Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard - 1 Year - Service is an essential service package designed to enhance the performance and reliability of your MOVEit solution. With a focus on keeping your system optimally maintained, this support service ensures that you can operate with confidence knowing that you have access to expert assistance whenever you need it. From unexpected issues to routine inquiries, the MOVEit Support is your go-to resource for maintaining productivity and achieving timely results.

• Comprehensive Technical Support: The MOVEit Support Standard offers reliable phone support from knowledgeable technicians who are ready to assist you with any mishaps that may occur. This service aims to minimize downtime, ensuring your operations run smoothly.
• Optimal System Maintenance: With a focus on system health, this service keeps your MOVEit system in peak condition. Regular maintenance reduces the risk of issues and extends the overall lifespan of your software solution.
• Predictable Cost of Ownership: This one-year service plan provides a clear and predictable total cost of ownership, allowing you to budget effectively while investing in the reliability of your MOVEit system.
• Maximized Productivity: By ensuring your system receives timely updates and support, you can maintain high levels of productivity within your organization. This means less disruption to your workflow and more focus on your core business activities.
• Dedicated Support Duration: The one-year duration of the MOVEit Support Standard service ensures that you have ongoing access to expert assistance, which is crucial for addressing any challenges that arise throughout the year.

Technical Details of Product

• Service Type: Standard Technical Support
• Support Hours: 10 x 5 (Monday to Friday)
• Duration: 1 Year
• Support Medium: Phone Support

How to Install

To take full advantage of the Progress MOVEit Support Standard service, follow these steps:

1. Purchase the MOVEit Support Standard package through your preferred vendor.
2. Once purchased, you will receive a confirmation email with your support details.
3. Contact the support team via the provided phone number during the designated support hours.
4. Provide your account information and details of your issue or inquiry.
5. Follow the guidance given by the support technician to resolve your issue or maximize your system's performance.

Frequently Asked Questions

What does the MOVEit Support Standard service cover?

The MOVEit Support Standard service covers technical assistance, system maintenance, and troubleshooting support during regular business hours.

How do I contact support?

You can contact the MOVEit Support team via phone. The contact number will be provided in your confirmation email upon purchase.

Is the service available on weekends?

The standard service is available Monday to Friday, 10x5. For weekend support, you may need to look into additional service options.

Can I renew my support after one year?

Yes, you can renew your MOVEit Support Standard service at the end of the one-year period to ensure continued support and system maintenance.

What if I encounter issues outside support hours?

For issues that arise outside of support hours, you can refer to the MOVEit documentation and resources available online, or wait to contact support during the next business day.