Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard - 1 Year - Service is designed to provide robust technical assistance for your MOVEit software, ensuring seamless performance and uninterrupted operations. With a commitment to excellence, this support service gives you peace of mind while you focus on your core business activities.

• Comprehensive Technical Support: Enjoy reliable 10x5 phone support that allows you to resolve any technical issues swiftly and effectively, helping you maintain optimal productivity.
• One Year of Dependable Service: The 1-year service duration guarantees you continuous access to expert assistance, ensuring your MOVEit system operates smoothly throughout the year.
• Expert Problem Resolution: With dedicated support staff, you can expect prompt and knowledgeable responses to all your inquiries, enhancing your overall experience with the MOVEit platform.
• Flexible Support Hours: Our support is available during business hours, accommodating your needs and ensuring that help is always just a call away.
• Enhanced Security Assurance: By utilizing MOVEit, you can be confident that your file transfer processes are secure, while our support team helps you maintain compliance with your security policies.

Technical Details of Product

The Progress MOVEit Support Standard includes:

• Support availability: 10 hours a day, 5 days a week
• Support duration: 1 year
• Access to the latest software updates
• Expert advice from MOVEit technical specialists
• Priority response for critical issues

How to Install

To activate your Progress MOVEit Support Standard service:

1. Purchase the service through the official Progress website or authorized reseller.
2. Receive a confirmation email with your account details and support activation code.
3. Log in to your Progress MOVEit account using the provided credentials.
4. Navigate to the support section and enter your activation code to validate your service.
5. Once activated, you will have immediate access to the support services provided.

Frequently Asked Questions

What is included in the MOVEit Support Standard service?

The MOVEit Support Standard service includes 10x5 phone support, access to software updates, expert troubleshooting assistance, and priority response for critical issues.

How quickly can I expect support responses?

Our support team aims to provide timely responses, typically within one business day for non-critical inquiries. Critical issues are prioritized for immediate assistance.

Can I upgrade my support service later?

Yes, you can upgrade to a higher level of support at any time. Please contact our sales team for options and pricing.

Is the support service valid internationally?

Yes, the Progress MOVEit Support Standard service is available internationally, but the response times may vary based on your location and time zone.

What happens if I encounter a critical issue outside of support hours?

For critical issues that arise outside of the standard support hours, you can leave a detailed message, and our team will prioritize your inquiry once support hours resume.