Progress MOVEit Support Standard - 1 Year - Service

Progress MOVEit Support Standard is your reliable partner when it comes to managing your secure file transfer needs. This exceptional service not only provides unlimited access to technical support but also ensures that your operations run smoothly for an entire year. Designed with your business’s efficiency in mind, it guarantees prompt assistance, enabling you to resolve any technical issues seamlessly.

• Comprehensive Technical Support: With Progress MOVEit Support Standard, you gain access to unparalleled technical support that is available 10 hours a day, 5 days a week. This ensures that your concerns will be addressed promptly and professionally, minimizing downtime and keeping your operations on track.
• Phone Support Services: In the event of unexpected issues, our dedicated phone support service is just a call away. Experience peace of mind knowing that expert assistance is readily available to guide you through any mishaps that may arise.
• One-Year Service Duration: This support plan is designed for a full year, providing you with continuous assistance to ensure maximum dependability and accurate results throughout the entire period, allowing your business to function without interruptions.
• Expertise in File Transfer Solutions: Progress MOVEit Support Standard is tailored specifically for users of MOVEit software. Our specialized team has extensive knowledge and experience in file transfer solutions, ensuring that you receive the best advice and support for your unique needs.
• Proactive Issue Resolution: The service includes proactive monitoring and troubleshooting, enabling us to identify and resolve potential issues before they escalate. This proactive approach saves you time and protects your valuable data.

Technical Details of the Product

• Service Type: Standard Support
• Service Duration: 1 Year
• Support Hours: 10 x 5 (Monday to Friday)
• Support Method: Phone support
• Target Audience: Businesses using Progress MOVEit Software

How to Install

To utilize Progress MOVEit Support Standard, simply register your MOVEit software with Progress and activate your support plan. Once activated, you can reach out to our dedicated support team via phone during support hours. For best results, ensure that your software is up to date and that you have your support information on hand when contacting our team.

Frequently Asked Questions

• What is included in the Progress MOVEit Support Standard?
  The support standard includes phone support, proactive monitoring, and technical assistance for troubleshooting any issues related to your MOVEit software.
• How quickly can I expect support?
  Our support team is committed to providing timely responses. Depending on the complexity of the issue, most questions can be resolved during the initial contact.
• Can I renew my support after the year is over?
  Yes, Progress MOVEit Support Standard can be renewed annually, ensuring that you always have access to expert assistance and support.
• Is there any training available with this support?
  While the standard support does not include training, our support team can provide guidance and resources to help you better understand your MOVEit software.
• What if I need support outside of regular hours?
  Unfortunately, this support plan only covers designated hours. However, you can explore our premium support options for extended hours coverage.