Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard is a premium service designed to enhance your experience and ensure the optimal performance of your MOVEit software. Covering a full year of support, this service is ideal for businesses looking to secure their investment in technology while boosting operational reliability. Whether you encounter minor issues or require in-depth assistance, Progress MOVEit Support Standard provides you with the necessary resources to maintain productivity and prevent downtime.

• Comprehensive Support: Enjoy 10x5 technical support from dedicated experts, ensuring that help is always available during business hours to assist with any challenges you may face.
• Investment Protection: Protect your investment with this standard support service that adds value through increased reliability, allowing your business operations to run smoothly.
• Timely Assistance: Experience enhanced productivity with prompt phone support, providing quick resolution to any issues that could disrupt your operations.
• Maximized Productivity: With a service duration of one year, you can focus on your core business functions without the worry of technical mishaps affecting your performance.
• Value-Added Service: Ensure that your software is always up-to-date and functioning perfectly through ongoing support, making it an essential part of your IT strategy.

Technical Details of Product

The Progress MOVEit Support Standard includes:

• Service Duration: 1 Year
• Support Type: 10 x 5 Technical Phone Support
• Response Time: Timely assistance from certified technical experts
• Access to Software Updates: Benefit from the latest features and enhancements
• Issue Resolution: Assistance with troubleshooting and resolving software-related issues

How to Install

The installation process for the Progress MOVEit Support Standard is straightforward:

1. Purchase the Progress MOVEit Support Standard service through an authorized distributor or directly from Progress.
2. Once purchased, you will receive a confirmation email detailing your support service activation.
3. Keep your service confirmation handy as it includes essential information for accessing support.
4. To access support, simply dial the phone support number provided in your confirmation email during business hours.
5. Follow the instructions given by the support technician to resolve your technical issues or inquiries.

Frequently Asked Questions

What does the 10 x 5 support mean?

The 10 x 5 support means that you will have access to technical support during business hours for five days a week, ensuring timely assistance for your needs.

What happens after the one-year service duration?

After the one-year service duration, you have the option to renew your Progress MOVEit Support Standard to continue receiving support and updates.

Can I contact support outside of business hours?

Standard support is available 10 x 5. For after-hours support, you may need to explore other service options offered by Progress.

What types of issues can be addressed through the support service?

The support service can assist with a variety of technical issues including software troubleshooting, installation problems, and questions about best practices.

How do I report a problem?

You can report a problem by contacting the support number provided in your service confirmation email. Be sure to have any relevant information ready to facilitate quick assistance.