Description
The Progress MOVEit Support Standard - 1 Year - Service is the ultimate solution for businesses looking to secure their data transfers with confidence. This comprehensive support service is designed to provide you with the peace of mind that comes from knowing you have expert assistance just a phone call away. With a focus on reliability and efficiency, this service ensures that your MOVEit Managed File Transfer solution operates at peak performance.
- Comprehensive Technical Support: Enjoy direct access to knowledgeable support staff who are ready to assist you with any technical issues or queries you may have regarding your MOVEit system.
- 10 x 5 Phone Support: Benefit from dedicated phone support available for 10 hours a day, 5 days a week, ensuring you receive timely assistance at your convenience.
- 1 Year Service Duration: This service provides a full year of support, giving you continuous access to professional help and resources, allowing you to focus on your business operations without interruptions.
- Peace of Mind: With the MOVEit Support Standard, you can operate your file transfer processes with confidence, knowing that expert support is readily available to help resolve any issues quickly.
- Dependable Efficiency: Optimize your MOVEit experience with proactive support that addresses potential challenges before they impact your business, ensuring your file transfers remain smooth and efficient.
Technical Details of the Product
- Service Type: MOVEit Support Standard
- Duration: 1 Year
- Support Hours: 10 x 5 (Monday to Friday)
- Access to Technical Experts: Yes
- Service Level: Standard Support
How to Install
To activate your Progress MOVEit Support Standard - 1 Year - Service, follow these simple steps:
- Purchase the service through the official Progress website or your authorized vendor.
- After purchase, you will receive a confirmation email with the details of your support service.
- Log in to your Progress account to register your MOVEit product if not already done.
- Follow the prompts to link your purchased support plan to your MOVEit Managed File Transfer solution.
- Once registered, you can start accessing support services by contacting the support hotline during business hours.
Frequently Asked Questions
1. What kind of issues can I contact support for?
You can reach out to support for technical issues related to the MOVEit Managed File Transfer system, configuration questions, and any system performance inquiries.
2. Is there a limit to the number of support requests I can make?
No, there is no limit to the number of support requests you can make during your service duration; support is designed to help you as often as needed.
3. What if I need support outside of the 10 x 5 hours?
The standard support service is available during specified hours. For extended support, you may consider upgrading to a premium support package.
4. How do I renew my support service after one year?
Renewal information will be sent to you via email prior to the expiration of your service. You can renew directly through the Progress website or by contacting your authorized vendor.
5. Can I upgrade to a higher support level?
Yes, you can upgrade to a higher level of support at any time by contacting Progress or your vendor for more details on available options.
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