Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard - 1 Year - Service is designed to provide businesses with comprehensive technical assistance and peace of mind. This exceptional support service spans a full year, ensuring that users have access to reliable help when they need it most. With the MOVEit Support Standard, organizations can confidently manage their file transfer processes, empowered by expert assistance and dependable service.

• Comprehensive 10 x 5 Technical Support: Enjoy access to phone support during regular business hours, ensuring that expert help is only a call away, whenever you need assistance with file transfer issues.
• Peace of Mind: With a full year of dedicated support, you can rest assured that your MOVEit solution is backed by experienced professionals who are focused on ensuring your success and satisfaction.
• Reliable Efficiency: The Progress MOVEit Support Standard helps maintain your operational efficiency, allowing teams to focus on their core tasks while support specialists handle any technical challenges.
• Timely Updates and Enhancements: Clients will benefit from regular updates and enhancements to the MOVEit technology, ensuring that they have access to the latest features and improvements throughout the support period.
• Expert Guidance: Leverage the knowledge of seasoned technical experts who are well-versed in the inner workings of the MOVEit platform, providing you with the best solutions tailored to your specific needs.

Technical Details of Product

• Service Duration: 1 Year
• Support Hours: 10 x 5 (Monday to Friday, excluding holidays)
• Support Type: Phone Support
• Technology: MOVEit File Transfer Solutions
• Service Level: Standard Support

How to Install

To ensure you benefit from the Progress MOVEit Support Standard, follow these simple steps:

1. Purchase the Progress MOVEit Support Standard - 1 Year - Service through the authorized vendor.
2. Receive your confirmation email along with your support registration details.
3. Contact the support team using the provided phone numbers during the support hours.
4. Provide your registration details and describe your support needs to receive timely assistance.
5. Follow the guidance of the support team to resolve your issues or to gain insights into optimizing your MOVEit usage.

Frequently Asked Questions

What does the Progress MOVEit Support Standard cover?

The support service covers technical assistance, updates, and expert guidance related to the MOVEit platform during the service period.

Are there any limitations to the support provided?

The support is available during business hours (10 x 5), and certain advanced troubleshooting may require escalation to higher support tiers.

How do I contact the support team?

You can contact the support team via phone using the contact details provided upon purchasing the support service.

Can I renew my support service after one year?

Yes, customers can renew their subscription to the Progress MOVEit Support Standard service prior to the expiration of their current plan.

Is training included in the support service?

While the support service does not include formal training, support agents can provide guidance and answer questions related to using the MOVEit platform effectively.