Progress MOVEit Support Standard - 1 Year - Service

The Progress MOVEit Support Standard - 1 Year - Service is an essential offering for businesses seeking unparalleled technical support for their file transfer solutions. This service empowers organizations by providing reliable assistance, ensuring that your MOVEit investment consistently performs at its best. Ideal for enhancing operational efficiency and addressing unexpected challenges, the MOVEit Support Standard is your go-to solution for exceptional service and support.

• Comprehensive Technical Support: Enjoy uninterrupted access to expert technical support during business hours, ensuring all your inquiries are resolved promptly and efficiently.
• 10x5 Service Availability: Our support operates 10 hours a day, 5 days a week, allowing you to access specialized assistance when it matters most.
• Peace of Mind: With the MOVEit Support Standard, you can trust a dependable team is always available to enhance your productivity and resolve any technical issues you may face.
• Proactive Problem-Solving: Benefit from timely and effective troubleshooting to quickly resolve issues and keep your operations running smoothly.
• Maximize Your MOVEit Investment: Ensure that you are reaping the full benefits of your MOVEit file transfer solution with ongoing support that helps maintain and optimize its performance.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: Technical Support
• Availability: 10x5 (10 hours a day, 5 days a week)
• Support Channel: Phone support

How to Install

To activate your Progress MOVEit Support Standard service, follow these simple steps:

1. Purchase the Progress MOVEit Support Standard - 1 Year - Service from an authorized dealer.
2. Receive your service agreement via email that includes your support ID and contact details.
3. Familiarize yourself with the service terms and conditions provided in the agreement.
4. Contact the support team via the provided phone number whenever you need assistance.
5. Keep your support ID handy for quicker access to technical support.

Frequently Asked Questions

• What does the Progress MOVEit Support Standard cover? The support service covers technical assistance for the MOVEit file transfer solution, including troubleshooting, configuration assistance, and operational queries.
• How can I reach technical support? You can reach our technical support team via the dedicated phone number provided in your service agreement. Our team is available 10 hours a day, 5 days a week.
• Is there a limit to the number of support calls I can make? No, there is no limit to the number of support calls you can make during the service period. We are here to support you whenever you need assistance.
• Can I renew my support service after one year? Yes, you can easily renew your Progress MOVEit Support Standard service once the one-year period is over. We will send you reminders as the expiration date approaches.
• What should I do if I encounter an emergency issue outside of support hours? While our support team is available 10x5, for critical issues outside of support hours, we recommend consulting the MOVEit documentation and community forums for potential solutions until normal support hours resume.