Progress MOVEit Support Standard - 1 Year - Service for 2 to 3 Instances

Introducing Progress MOVEit Support Standard for a full 12 months of reliable, proactive care designed to keep your MOVEit environment performing at its best. This standard-level service delivers predictable budgeting, dependable assistance, and expert guidance to help you maintain system integrity, optimize performance, and minimize downtime. Built for organizations that rely on MOVEit for secure file transfer and automation, this 1-year service provides a solid foundation of support, ensuring you stay current, compliant, and confident in your MOVEit deployment. Whether you operate two or three MOVEit instances, this offering is crafted to provide balanced coverage, streamlined issue resolution, and a clear path to maximum system dependability.

• Maintains MOVEit performance with proactive maintenance and expert engineering support throughout a full 12-month term.
• Includes dependable phone support for quick, direct access to qualified professionals when you need it most.
• Offers a predictable total cost of ownership, helping your IT budget stay aligned with operations and maintenance needs.
• Designed to drive reliability and accurate results, reducing risk and improving confidence in MOVEit security and automation.
• Scales to cover 2–3 MOVEit environments, making it suitable for mid-sized deployments that require uniform support across multiple instances.

Technical Details of Progress MOVEit Support Standard - 1 Year - Service for 2 to 3

Technical details reflect the standard features of MOVEit Support and are aligned with a 1-year service duration. The core offering focuses on providing timely, expert assistance to keep MOVEit systems operating efficiently while delivering a predictable, budget-friendly support experience. Key elements include a defined service period, direct phone access to support professionals, and coverage tailored to multiple MOVEit environments. This arrangement ensures that your MOVEit installation(s) remain up-to-date, secure, and aligned with your operational goals over the entire year of service.

Duration and coverage: 1 year of standard MOVEit support, with access to qualified professionals via phone for issue resolution and guidance. The service is designed to cover 2–3 MOVEit instances, supporting consistent maintenance across your environment(s) and reducing the complexity of managing separate support contracts for each deployment.

Support scope: The Standard package emphasizes essential maintenance, troubleshooting, and guidance to help you achieve dependable performance. While not a premium tier, it delivers reliable access to expertise when inspecting configurations, addressing performance bottlenecks, and validating security and compliance posture related to MOVEit operations.

Access and channels: Phone-based support is included to provide direct, real-time assistance. This enables faster diagnosis, clearer communication, and quicker path to resolution for common issues, configuration questions, and guidance on best practices for MOVEit management.

Eligibility and activation: The service is activated upon purchase and eligibility confirmation. Upon activation, customers typically receive instructions for accessing support resources, initiating incident tickets, and managing renewals or plan adjustments as needed during the 12-month period.

Target environment: Crafted for deployments comprising 2 to 3 MOVEit instances, ensuring consistent coverage, standardized processes, and unified support expectations across multiple environments. This approach helps maintain uniform security practices, version alignment, and operational continuity across all MOVEit systems in use.

Results and benefits: The end goal is to sustain an optimized MOVEit environment that delivers reliable file transfer performance, reduced downtime, and predictable maintenance costs. By combining proactive guidance with responsive phone support, organizations can safeguard critical data workflows and maintain momentum in daily operations.

How to install Progress MOVEit Support Standard - 1 Year - Service for 2 to 3

• Purchase the Moveit Support Standard package for 2–3 MOVEit instances and confirm your organization’s eligibility.
• Receive activation instructions and a welcome package outlining how to contact support and what information to provide when opening a ticket.
• Prepare your MOVEit environment details, including instance identifiers, current version, and any ongoing issues you’d like to address during the onboarding period.
• Activate the service through the designated portal or account manager, ensuring the service term begins on the agreed start date.
• Begin using the phone support channel for incident resolution, configuration inquiries, and guidance on best practices for maintenance and security across all covered MOVEit instances.

Frequently asked questions

Q: What does Progress MOVEit Support Standard include?

A: It provides 1 year of standard MOVEit support with direct phone access to qualified professionals, designed to maintain system performance, support budgeting with predictable costs, and cover 2–3 MOVEit instances.

Q: How long is the service valid?

A: The service is valid for 12 months from activation, after which you can renew or transition to a higher level of support based on your needs.

Q: Which MOVEit deployments are covered?

A: The package is designed to cover 2–3 MOVEit environments, providing uniform support across multiple instances to help maintain consistency in configuration, security, and performance.

Q: How do I activate or renew the service?

A: Activation occurs after purchase and eligibility confirmation. Renewal details and options are provided by your account manager or through the designated customer portal.

Q: What kind of issues can I expect to resolve with phone support?

A: You can expect assistance with incident triage, configuration questions, performance concerns, and guidance on best practices for MOVEit maintenance and security, all aimed at reducing downtime and improving reliability.

Q: Can I upgrade or adjust coverage during the term?

A: Yes. Depending on your needs, you can discuss upgrades to a higher service level or adjustments to the number of covered MOVEit instances with your account manager or support liaison.

Note: Specific terms, service level details, and coverage are subject to the official agreement and conditions established by Progress MOVEit and the authorized service program. This description reflects the standard features and intended use of the MOVEit Standard Support for 2–3 instances within a 12-month term.