Progress MOVEit Support Standard - 1 Year

Introducing Progress MOVEit Support Standard for 1 year — the dependable service plan designed to protect data, accelerate MOVEit deployments, and help your organization achieve secure, compliant file transfer operations. This Standard level of service delivers reliable technical assistance from MOVEit experts, ensuring you get timely guidance, issue resolution, and ongoing access to critical updates. With a year-long horizon, you gain consistent support that helps maximize uptime, optimize performance, and drive precise results across your MOVEit environment. Whether you manage on-premises, cloud, or hybrid MOVEit deployments, this plan provides a steady foundation of professional help, enabling your teams to focus on strategic work while getting rapid, experienced responses to day-to-day challenges. In short, you’ll experience peace of mind, predictable service levels, and confidence that your MOVEit ecosystem is running securely and efficiently.

• Comprehensive 1-year MOVEit Support Standard that connects you with Progress MOVEit experts for guidance, troubleshooting, and best-practice optimizations.
• Includes dedicated phone support to help resolve problems quickly, reduce downtime, and keep critical file transfers flowing smoothly.
• Regular access to updates, patches, and security recommendations to help maintain compliance and elevate system reliability.
• Clear service levels with defined response times and escalation paths, so your team knows exactly how issues are handled and by when.
• Flexible coverage for diverse MOVEit environments (on-premises, cloud, or hybrid), designed to scale with your organization’s growth and changing needs.

Technical Details of Progress MOVEit Support Standard - 1 Year

• Service Type: MOVEit Support — Standard
• Duration: 1 year
• Inclusions: Technical assistance and problem resolution from MOVEit specialists; phone support included
• Focus: Incident isolation and resolution, operational guidance, and optimization recommendations
• Delivery Model: License-based service with activation tied to your MOVEit deployment

how to install Progress MOVEit Support Standard - 1 Year

• Confirm your eligibility and obtain the activation documentation from Progress or your account manager.
• Access your MOVEit licensing portal or contact your representative to initiate service activation.
• Attach the Standard support license to your MOVEit deployment by following the activation instructions provided by Progress.
• Verify activation status in the customer portal and reach out to the support line to confirm service commencement.
• Begin using MOVEit Support Standard to access expert assistance, monitor updates, and maintain optimal performance with confidence.

Frequently asked questions

• What does Progress MOVEit Support Standard - 1 Year include?

  The Standard plan provides technical assistance from MOVEit experts for a 1-year period, including phone support to resolve issues and guidance to optimize and maintain your MOVEit deployment. It also includes access to software updates and best-practice recommendations during the term.

• Is phone support included?

  Yes. Phone support is included to assist with issue resolution, help you quickly address problems, and minimize disruption to file transfer operations.

• Can this plan be used with on-premises, cloud, or hybrid MOVEit deployments?

  Yes. The Standard plan is designed to support MOVEit across common environments, including on-premises, cloud, and hybrid setups. If you have a specific architecture, discuss coverage with your Progress representative to ensure alignment.

• How do I activate the service?

  Activation is arranged through Progress or your account manager. You will receive the necessary license activation instructions or keys to attach the service to your MOVEit deployment, after which you can access the support portal and phone line for assistance.

• Can I renew or upgrade after one year?

  Yes. After the 1-year term, you can renew the Standard plan or upgrade to a higher tier of MOVEit support according to your needs. Contact your Progress representative for renewal options, pricing, and any additional benefits.