Progress MOVEit Support Standard - 1 Year

Designed for organizations that rely on MOVEit for secure file transfer, Progress MOVEit Support Standard offers a robust, one-year service plan that protects your investment while boosting reliability and performance. This comprehensive support package is engineered to deliver timely, expert assistance when you need it most, helping you maximize uptime, minimize risk, and maintain seamless operations in today’s fast-paced business environment. With a focus on clear communication, proactive problem-solving, and practical guidance, MOVEit Support Standard is the trusted partner your MOVEit deployment deserves.

• The 1-year service coverage is tailored to MOVEit environments, providing sustained access to technical resources so your team can operate with confidence and continuity throughout the year.
• 10x5 business-hour support, including dedicated phone support, ensures you have direct access to experts during regular business hours, expediting issue resolution and reducing downtime.
• Technical protection for your MOVEit investment translates into enhanced reliability and value, helping you maintain consistent performance, safeguard data transfers, and uphold service levels across missions-critical workloads.
• Clear outcomes and measurable results come from structured support processes, rapid incident response, and guidance that aligns with your organization’s security requirements and operational goals.
• Easy onboarding and activation streamline the process from purchase to productive use, so your MOVEit deployment benefits from support coverage as soon as you need it.

Technical Details of Progress MOVEit Support Standard

• Product name: Progress MOVEit Support Standard
• Service duration: 1 Year
• Coverage window: 10x5 (business hours)
• Includes: Phone Support for issue resolution and expert guidance
• Primary value: Protects your MOVEit investment and increases reliability
• Support channels: Standard business-hour access to technical resources
• SKU/UPC: Not provided in current listing

How to install Progress MOVEit Support Standard

• Purchase and confirm activation of the MOVEit Support Standard plan through your account or authorized reseller, ensuring your organization is linked to the correct MOVEit deployment.
• Complete the onboarding process, including verification of contact details, escalation paths, and preferred communication channels, so support teams can reach the right stakeholders quickly.
• Receive access credentials to the support portal and familiarize your team with the ticketing process, knowledge articles, and self-service resources designed to accelerate resolution.
• Define service levels and response expectations, aligning with your internal SLAs to guarantee timely assistance for critical issues and routine inquiries alike.
• Begin leveraging the standard support services, with ongoing guidance, troubleshooting, and proactive recommendations from MOVEit experts to optimize performance and reliability.

Frequently asked questions

• What does Progress MOVEit Support Standard include?

  It provides a one-year service with 10x5 business-hour coverage and phone support to assist with MOVEit-related issues, guidance on best practices, and help protecting your MOVEit deployment’s reliability and performance.

• Is phone support included?

  Yes. The plan includes phone support to facilitate direct, real-time assistance and faster problem resolution during business hours.

• Does the plan cover software updates or upgrades?

  The description highlights technical support and reliability improvements; specific coverage for updates or upgrades should be confirmed with your account representative, as this can vary by contract and MOVEit version.

• How do I access the support if I encounter an issue?

  Access is via the dedicated support portal and phone line provided during onboarding. Initiate a ticket or call the support number to receive guidance and rapid assistance from MOVEit specialists.

• Can I renew or extend the service after one year?

  Renewal options are typically available to continue receiving ongoing MOVEit support beyond the initial 12-month term, subject to contract terms and availability. Contact your sales representative to discuss renewal terms.

• Who should consider MOVEit Support Standard?

  Organizations relying on MOVEit for secure file transfers that require predictable support, faster incident resolution, and a predefined service window will benefit from this standard plan.