Description
Progress MOVEit Support Standard - 1 Year - Service Bdl Non Prod
Designed for organizations relying on MOVEit in non-production environments, Progress MOVEit Support Standard delivers a reliable, year‑long partnership that keeps development, testing, and staging workflows secure, efficient, and on track. With dedicated phone support and a clearly defined one-year service window, this plan gives you predictable costs, immediate access to MOVEit experts, and confidence that your non‑production environments won’t bottleneck your project timelines. It’s the practical, cost‑effective way to safeguard your MOVEit deployments while your teams innovate and test new configurations, updates, and integrations.
- Phone-based technical support to rapidly address incidents and ensure minimal downtime. This plan prioritizes fast access to MOVEit specialists who understand the intricacies of file transfer, workflow automation, and secure data handling, so your development and testing cycles stay on schedule and free from unexpected interruptions.
- One‑year service duration provides predictable, long‑term coverage for MOVEit in non-production environments. Rather than fluctuating terms, you’ll have continuous access to expert guidance across the full development life cycle, from initial setup through final testing, with clear renewal timelines to align with project milestones.
- Standard level assistance covers common configuration questions, troubleshooting steps, and best‑practice recommendations. You’ll receive practical, actionable support that helps you optimize MOVEit safely, implement secure workflows, and resolve routine issues without unnecessary delays.
- Optimized for non‑production environments, including development, testing, and staging. This focus protects your production data and production-grade processes while you experiment with new features, security settings, or integration points, ensuring a controlled and auditable testing ground.
- Clear escalation paths and access to MOVEit specialists for complex scenarios. When issues exceed basic troubleshooting, you benefit from an established chain of command that accelerates root-cause analysis and ensures accurate, durable resolutions aligned with your project requirements.
Technical Details of Progress MOVEit Support Standard - 1 Year - Service Bdl Non Prod
- Service Type: MOVEit Support Standard
- Duration: 1 year
- Environment Coverage: Non-production (Non Prod)
- Support Channel: Phone support
- Primary Focus: Incident response, troubleshooting, configuration guidance, and best‑practice recommendations for MOVEit deployments
how to install Progress MOVEit Support Standard - 1 Year - Service Bdl Non Prod
- Purchase or activate the MOVEit Support Standard plan through your MOVEit account or authorized reseller, ensuring the service is tied to your non-production environment.
- Confirm your service is linked to your MOVEit deployment and verify the associated license details and scope for non-prod environments.
- Provide the necessary contact and account credentials to enable secure phone access and authentication for support interactions.
- Ensure your MOVEit instance is up to date with compatible versions and documented configurations so that the support team can offer precise guidance and effective troubleshooting.
- Begin utilizing the standard phone-based technical support for incidents, configuration questions, and best-practice recommendations to keep your non-production workflows performing optimally.
Frequently asked questions
- Q: What does Progress MOVEit Support Standard - 1 Year cover?
A: The plan provides one year of standard MOVEit support with access to phone-based technical assistance. It focuses on non-production environments and includes troubleshooting, configuration guidance, incident response, and best-practice recommendations to keep MOVEit deployments secure and reliable within development, testing, and staging workflows.
- Q: Who should consider this plan?
A: Teams that rely on MOVEit for development, testing, or staging—where speed, accuracy, and security matter—will benefit from dedicated expert guidance, predictable coverage, and a clear path for escalating complex issues without impacting production environments.
- Q: What channels are available for support?
A: The plan includes phone support as the primary channel, enabling direct interaction with MOVEit specialists to diagnose issues, discuss configurations, and receive actionable recommendations in real time. Additional channels, if available, would be defined in your service agreement.
- Q: Is the service applicable to non-prod environments only?
A: Yes. This service is specifically designed for non-production environments to protect development and testing activities while ensuring secure and well‑managed MOVEit operations before any production rollout.
- Q: How long is the service term?
A: The service term is fixed for one year from the date of activation or purchase, with renewal options available as per your organizational needs and MOVEit support policies.
- Q: Does this plan include software updates or patches?
A: The plan emphasizes technical support, incident handling, configuration guidance, and best‑practice recommendations. Software updates or patches may be addressed as part of troubleshooting and guidance, depending on the scope of the service agreement and your MOVEit deployment. Confirm coverage details with your account representative.
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