Progress MOVEit Support Standard – 1 Year Disaster Recovery Service

Protect your MOVEit deployment with Progress MOVEit Support Standard, a comprehensive 1-year service designed to maximize reliability, minimize downtime, and safeguard your critical data. This disaster-recovery focused plan combines proactive protections with fast, expert assistance to keep your MOVEit environment performing at its best. With 10 x 5 technical coverage and included phone support, you can rely on timely guidance and practical solutions when you need them most, ensuring your investment delivers consistent value and business continuity for an entire year.

• Reliability and uptime: A full 1-year coverage dedicated to keeping your MOVEit environment available and performing at peak reliability, reducing the risk of disruptions that slow your business.
• Phone support included: Direct, real-time access to MOVEit experts by phone to quickly diagnose and resolve issues, helping you minimize MTTR and maintain momentum across critical workflows.
• Disaster recovery readiness: Integrated disaster recovery focus to help you recover swiftly from incidents, preserve data integrity, and restore services with minimal downtime.
• Investment protection: Proactive guidance, security updates, and best-practice configurations designed to protect your MOVEit investment from evolving threats and configuration drift.
• Onboarding and productivity: Smooth onboarding with clearly defined escalation paths, documented processes, and proven playbooks to maximize product value and deliver timely results.

Technical Details of Progress MOVEit Support Standard - 1 Year - Service Disaster Recov

• Service duration: 12 months from activation, with renewal options to extend coverage beyond the initial year
• Support channels: Included phone support plus access to remote assistance and formal ticketing for remote diagnoses and guidance
• Primary benefit: Disaster recovery readiness and proactive protection to maintain MOVEit availability and data integrity
• Coverage scope: Applies to MOVEit environments with valid maintenance and licensed deployments
• Expert access: Direct access to Progress MOVEit specialists for configuration guidance, troubleshooting, and best-practice recommendations

How to activate Progress MOVEit Support Standard

• Verify eligibility: Confirm that your MOVEit deployment is under an active license and eligible maintenance plan for standard support
• Initiate activation: Submit a service activation request through your authorized Progress MOVEit channel or support portal
• Provide environment details: Include MOVEit version, hosting model (on-premises or cloud), and contact points for escalation
• Plan onboarding: Schedule an onboarding session to review existing configurations, backup strategies, and disaster recovery plans
• Access support channels: Receive confirmation with contact methods, expected response times, and reference materials to begin using the service

Frequently asked questions

• Q: What does Progress MOVEit Support Standard include?
  A: It provides a 12-month support contract focused on reliability, disaster recovery readiness, and expert guidance with included phone support to help resolve MOVEit-related issues quickly.
• Q: Is disaster recovery included in the service?
  A: Yes. The service emphasizes disaster recovery readiness, business continuity, and data integrity to help you recover rapidly from incidents.
• Q: What are the response expectations?
  A: Response times are defined by standard service levels for the severity of issues and are designed to deliver timely guidance and remediation assistance.
• Q: Does the service cover upgrades or security patches?
  A: The standard includes access to guidance on applying patches and best-practice configurations to keep your MOVEit environment secure and up to date.
• Q: How do I renew after the first year?
  A: Renewal options are available to extend coverage beyond the initial 12 months, with continued access to MOVEit experts and ongoing support benefits.