Progress MOVEit Support Standard - 1 Year Service

Ensure your MOVEit deployment remains secure, available, and cost-efficient with Progress MOVEit Support Standard for 1 year. This comprehensive service plan combines proactive system maintenance, access to seasoned MOVEit engineers, and predictable budgeting to help your team focus on core business activities rather than firefighting. Whether you are running a single MOVEit appliance or a fleet of MOVEit Transfer servers, the Standard plan aligns with industry best practices, fortifies your security posture, and reduces the risk of unplanned downtime. With a full year of coverage, you receive steady guidance, fast issue triage, and a well-defined path to improvements—so your MOVEit environment cleanly supports your data workflows, customers, and regulatory obligations.

• Proactive maintenance and optimization for MOVEit: The Standard plan includes scheduled system health checks, security posture reviews, and best-practice configuration guidance. You stay aligned with current advisories, performance optimizations, and regulatory requirements. Ongoing vulnerability monitoring and recommended patches reduce the risk of downtime and performance degradation. Our MOVEit experts collaborate with your team to establish a maintenance calendar, track remediation, and ensure your deployment remains stable, scalable, and resilient as your organization grows.
• Responsive phone support for incidents: When something goes wrong, you have direct access to experienced MOVEit specialists who can triage, diagnose, and guide you toward resolution. The Standard plan prioritizes critical incidents and provides a dedicated line during business hours, reducing hold times and accelerating restoration of services. Our engineers help interpret error messages, coordinate with your IT staff, and deliver practical steps to recover data, restore workflows, and minimize operational impact.
• Predictable total cost of ownership: One of the main benefits of MOVEit Support Standard is a fixed annual fee that simplifies budgeting for software maintenance. No surprise invoices for essential support. You can forecast expenses, plan for upgrades, and stay aligned with governance and compliance obligations as your MOVEit environment evolves. The fixed-term structure also reduces the cost of reactive troubleshooting, delivering a consistent return on investment by keeping your MOVEit infrastructure healthy and compliant.
• One-year coverage for durable performance: The Standard plan provides a full 12-month service window designed to maximize MOVEit efficiency. With continuous access to expert guidance and issue resolution, you can maintain steady performance without interruptions. The annual term supports a formal renewal pathway, allowing you to review outcomes, measure improvements, and adjust your service level as your MOVEit environment grows. This cadence helps preserve data integrity and ensure reliable workflows across teams.
• Ideal for teams of all sizes and industries: Progress MOVEit Support Standard is designed for IT, security, and data-ops teams reliant on MOVEit for secure data transfer. The plan scales with your environment—from small deployments to enterprise ecosystems—providing onboarding support, configuration guidance, and ongoing knowledge transfer to your staff. With flexible scheduling and access to phone support, organizations of any size can maintain compliance, minimize risk, and keep critical data moving with confidence.

Technical Details of Progress MOVEit Support Standard - 1 Year Service

• Product: Progress MOVEit Support Standard
• Duration: 1 Year
• Service Type: Standard maintenance and support for MOVEit deployments
• Inclusions: Phone support, incident triage, configuration guidance, troubleshooting assistance, and access to MOVEit experts
• Activation: Service activated upon purchase and account enrollment; eligibility may require MOVEit product registration
• Renewal: Annual renewal option available to extend coverage

How to Activate Progress MOVEit Support Standard - 1 Year Service

To activate your MOVEit Support Standard for 1 year, follow these steps. First, complete the purchase and confirm eligibility for Standard support. Next, log in to your Progress MOVEit account and locate the service activation page. Enter your MOVEit environment details and the order reference provided at purchase. Schedule an onboarding call with a MOVEit specialist to review your deployment, critical workflows, and security posture. After onboarding, you will receive confirmation of activation and access to support channels. From there, you can start submitting tickets by phone or through the support portal and begin benefiting from proactive maintenance and rapid incident response.

Frequently asked questions

• Q: What is included in Progress MOVEit Support Standard? The Standard plan includes proactive maintenance, access to MOVEit engineers, and 1-year coverage with phone support to handle incidents and provide guidance to optimize performance and security.
• Q: How long does the service last? The Standard plan provides 12 months of service from activation, with renewal options at the end of the term.
• Q: Is there phone support? Yes, the plan includes dedicated phone support to triage incidents, answer questions, and guide you through resolution steps.
• Q: Can I upgrade or change service levels? Yes, renewal options allow upgrading to higher tiers based on your MOVEit environment and business needs.
• Q: Who benefits from MOVEit Support Standard? IT teams, security teams, and data operations teams relying on MOVEit for secure data transfer across organizations of various sizes.