Progress MOVEit Support Standard - 1 Year - Service H/a Fo 2 Cnfg

Progress MOVEit Support Standard is a commitment to reliable, expert assistance for your MOVEit environment. This 1-year service plan provides direct access to experienced MOVEit engineers, ensuring you have a dependable partner to resolve technical issues, optimize configurations, and maintain peak performance. With 10 x 5 coverage and a dedicated phone support line, your MOVEit deployment benefits from rapid guidance and hands-on help exactly when you need it most. This offering is designed to minimize downtime, accelerate problem resolution, and help your organization sustain secure, efficient file transfer and data exchange workflows.

Whether you are upgrading MOVEit, deploying new configurations, or managing ongoing security and performance challenges, the Standard plan delivers practical, outcomes-focused support. By blending technical expertise with a solid service framework, Progress MOVEit Support Standard helps IT teams stay aligned with business objectives, meet regulatory requirements, and achieve predictable results in complex environments. The one-year duration provides continuity through changes in staff, software updates, and evolving operational needs, so you can rely on consistent guidance and timely assistance throughout the entire term.

• Comprehensive Technical Support for MOVEit: Expert assistance with configuration, troubleshooting, performance tuning, and security hardening to keep MOVEit transfers fast and secure.
• 1-Year Service Duration: Ongoing access to MOVEit specialists for an extended period, supporting upgrades, patches, and long-term optimization to maximize efficiency and precise results.
• Phone Support Included: Direct, priority access to experienced MOVEit engineers via a dedicated phone line for quick problem resolution and confident decision-making.
• 10 x 5 Coverage: Standard business hours support (10 hours per day, 5 days a week) to align with typical enterprise operations and time-zone needs.
• Proactive and Trusted Service: A reliable partner focused on reducing downtime, ensuring compliance, and delivering measurable improvements in MOVEit performance and security posture.

Technical Details of Progress MOVEit Support Standard - 1 Year - Service H/a Fo 2 Cnfg

Activation and scope: This standard support package covers MOVEit-related technical issues, configuration guidance, and incident resolution for a full year from the date of purchase. It includes direct phone-based assistance and access to a dedicated MOVEit support team. The service is designed to minimize downtime, accelerate problem resolution, and help your organization maintain optimal performance and security posture in MOVEit environments.

• Support duration: 12 months from activation, with renewal options available to extend coverage.
• Support channel: Primary phone support is included; additional channels may be available as part of the contract terms.
• Coverage: MOVEit Transfer and related components as defined in the purchase agreement and scope of work.
• Response times: Standard service-level commitments aligned with MOVEit support guidelines to ensure timely assistance.
• Target outcomes: Issue resolution, configuration optimization, and ongoing improvements to security posture and operational efficiency.

How to install Progress MOVEit Support Standard - 1 Year - Service H/a Fo 2 Cnfg

Because this is a service package rather than software, there is no software installation required. Activation occurs automatically upon purchase and the onboarding process is led by the MOVEit support team. After purchase, you will be contacted to schedule an onboarding call, confirm contact details, and collect information about your MOVEit environment (such as version, deployment topology, and any immediate incident history). A dedicated support engineer will be assigned to your account and will coordinate with your IT team to establish preferred contact times and escalation paths. You’ll receive guidance on how to prepare for onboarding, including what information the specialist needs to begin resolving issues and optimizing configurations. Once activated, you can start submitting requests and leveraging the 10 x 5 phone support to address urgent concerns and routine optimization tasks.

Onboarding typically includes a review of your MOVEit environment, confirmation of critical workflows, and alignment on service-level expectations. The goal is a smooth handoff to a named engineer who will become your go-to resource throughout the 12-month term. If you are planning major MOVEit changes or migrations, the support team can help plan and execute those steps with clear milestones and measurable outcomes. Since this is a service contract, ensure your account details are up to date so the support team can reach you quickly in the event of an incident or urgent configuration need.

Frequently asked questions

• What is included in Progress MOVEit Support Standard? The package provides reliable technical support for MOVEit, including configuration guidance, incident resolution, and ongoing optimization for a full year, with phone support included to resolve issues quickly.
• How long does the service last? The service lasts 12 months from activation, after which you may renew under the terms of the agreement.
• Is phone support included? Yes. A dedicated MOVEit engineer is available via a phone line to assist with issues, guidance, and urgent troubleshooting.
• Do I need to install anything to start using this service? No software installation is required. Activation occurs upon purchase, and onboarding is managed by the MOVEit support team to establish contacts, escalation paths, and preferred communication channels.
• What environments does the support cover? The coverage includes MOVEit Transfer and related components as defined in your contract; specific scope is outlined in the purchase agreement and service schedule.
• How do I access support once activated? After activation, you’ll be assigned a dedicated support engineer and provided with instructions for initiating requests, including the preferred contact method and escalation process.
• Can I renew after 1 year? Yes. Renewal options are available to extend the service and maintain continuity with MOVEit expert support.