Progress MOVEit Support Standard - 1 Year Service

Protecting critical data flows and maintaining seamless MOVEit operations requires reliable, responsive support. Progress MOVEit Support Standard - 1 Year is designed for organizations that depend on MOVEit for secure file transfers and need a predictable, cost-effective assistance pathway. This one-year service emphasizes fast access to experienced MOVEit technicians, documented service levels, and a structured onboarding process that aligns with your deployment size and security requirements. With Standard Support, you gain direct phone access to a team of experts who can help you troubleshoot configuration issues, resolve incidents, and implement best practices that maximize reliability and compliance. The plan is designed to protect your investment by reducing downtime, improving performance, and ensuring that your MOVEit environment remains up to date with the latest guidance and security recommendations. Whether you're running a small integration or a large enterprise deployment, the Standard plan scales to meet your needs, offering a clear pathway to issue resolution and continuous improvement. By choosing a one-year term, you lock in dependable support that helps you plan budgets, align with internal SLAs, and maintain operational continuity even as your MOVEit environment evolves. The service emphasizes the value of expert advice when you need it most and provides a reliable point of contact for urgent questions, routine maintenance, or guidance on configuration changes that could impact data security. In practice, this means you can count on timely responses, structured escalation, and access to knowledge resources that help you stay ahead of threats and avoid common misconfigurations. In short, Progress MOVEit Support Standard - 1 Year is an essential component of a secure, reliable MOVEit strategy, delivering protection for your investment while enabling you to focus on your core business.

• Comprehensive 1-year Standard Support that delivers proactive protection and dependable uptime for MOVEit deployments, helping you keep data moving securely and efficiently.
• Direct phone access to seasoned MOVEit experts who can rapidly diagnose issues, guide configuration decisions, and facilitate incident resolution to minimize downtime.
• Investment protection through reliability improvements, risk reduction, and best-practice guidance that aligns with security standards and regulatory requirements.
• Fast onboarding and ongoing access to technical resources, knowledge bases, and structured escalation paths so you can resolve problems with accuracy and confidence.
• Flexible, scalable coverage designed to fit varying MOVEit environments—whether small, mid-size, or large-scale deployments—with clear terms and renewal options.

Technical Details of Progress MOVEit Support Standard - 1 Year

• Service Type: Standard Support for Progress MOVEit
• Coverage Duration: 1 year from activation
• Support Channel: Phone support for incident handling and troubleshooting
• Key Benefits: Protects your MOVEit investment, increases reliability, provides access to resources and updates
• Activation & Availability: Service activated on purchase; terms and service levels governed by the applicable agreement

How to install Progress MOVEit Support Standard - 1 Year

• Step 1: Activate the service by completing the purchase and linking it to your MOVEit environment or account, ensuring the correct product scope and license details are on file.
• Step 2: Submit your MOVEit product details and license information to the Progress MOVEit Support team to verify eligibility and configure the service terms for your deployment.
• Step 3: Schedule an onboarding session with a MOVEit specialist to review your current deployment, establish contact points, and set expectations for response times, escalation paths, and communication preferences.
• Step 4: Access the service portal and knowledge resources to begin leveraging self-help guidance, best practices, security recommendations, and troubleshooting templates tailored to MOVEit.
• Step 5: Begin utilizing the one-year support, including incident handling over the phone, routine maintenance guidance, and updates within the term; plan renewal ahead of expiration to maintain continuous coverage.

Frequently asked questions

• Q: What is included in Progress MOVEit Support Standard - 1 Year?
• A: The plan provides one-year access to standard MOVEit support, including direct phone assistance, incident troubleshooting, and access to technical resources to safeguard your MOVEit investment and improve system reliability.
• Q: How long does the coverage last?
• A: Coverage spans a full 12 months from activation, offering a predictable support window to plan maintenance, audits, and upgrades within your MOVEit environment.
• Q: How do I contact MOVEit Support?
• A: Support is available via dedicated phone lines provided with the Standard plan, with escalation paths to experienced MOVEit engineers for complex incidents and configuration questions.
• Q: Is this suitable for all MOVEit deployments?
• A: The Standard plan is designed to accommodate typical MOVEit deployments across a range of environments, from smaller integrations to larger enterprise configurations, with scalable service levels within the term.
• Q: Are updates and security guidance included?
• A: Yes. The plan includes access to technical resources, guidance on security best practices, and updates available within the term, subject to the terms and conditions of the service agreement.
• Q: Can I renew after the 1-year term?
• A: Renewal options are available to maintain ongoing support for MOVEit environments, with terms tailored to your evolving deployment and business needs.