Progress MOVEit Support Standard - 1 Year Service

Your MOVEit deployment deserves dependable, expert care. Progress MOVEit Support Standard offers a full year of professional technical assistance designed to protect your investment, boost reliability, and minimize downtime. With dedicated phone support and a clear service window, you gain peace of mind knowing that help is at hand when you need it most. This 1-year service is tailored to MOVEit environments, delivering responsive guidance, timely updates, and practical solutions that keep your systems secure and performing at peak levels. Whether you are implementing MOVEit for the first time or managing a complex deployment, this standard support package is built to help you achieve accurate results with minimal disruption.

• 1-year service duration: Comprehensive coverage that spans a complete annual cycle from activation, ensuring ongoing reliability and value over a full year.
• 10 x 5 technical support: Access to technical experts during standard business hours, providing reliable guidance when it matters most.
• Phone-based assistance: Direct, real-time support from MOVEit specialists to help you quickly diagnose and resolve incidents.
• Protects your investment and boosts reliability: Regular access to expertise, best-practice configurations, and guidance to improve uptime and resilience.
• Accurate results and better outcomes: Proactive help that aligns with MOVEit best practices, reducing guesswork and enhancing confidence in deployments.

Technical Details of Progress MOVEit Support Standard

• Service duration: 1 year from activation date, with renewal options available.
• Support level: Standard technical support for MOVEit products, including incident handling and troubleshooting guidance.
• Coverage hours: 10 x 5 (business hours) to align with typical organizational workflows and escalation timelines.
• Support channel: Phone-based assistance from qualified MOVEit engineers, with additional portal-based case management where available.
• Scope of support: Incident resolution, configuration guidance, troubleshooting, and best-practice recommendations related to MOVEit deployments, updates, and common integration scenarios.

How to install Progress MOVEit Support Standard

• Activate the service by completing your purchase and logging into your MOVEit account, then selecting the Support option to enroll the Standard plan.
• Provide your order reference or SKU and confirm the primary contact person who will receive support communications.
• Choose your preferred support channel (phone or portal) and verify the contact details for timely escalation.
• Review and agree to the service terms, including the 1-year duration and expected response times, to finalize activation.
• Once activated, you can open a support case directly with MOVEit engineers to address incidents, configuration questions, or guidance on best practices.

Frequently asked questions

• What does Progress MOVEit Support Standard include? It provides one year of standard technical support for MOVEit products, including phone-based incident assistance, troubleshooting guidance, and access to updates and best-practice recommendations as part of the coverage.
• What are the support hours? The standard coverage operates on a 10 x 5 basis, meaning business hours across weekdays, with escalation processes in place for timely responses.
• Do I need to install anything to use this service? No software installation is required for the service itself. Activation occurs through your MOVEit account after purchase, and support can be engaged as soon as activation is complete.
• How do I activate or renew the service? Activation is completed in the MOVEit account portal after purchase. For renewal, contact your account representative or the MOVEit support team prior to expiration to discuss options and timelines.
• Is security or patch support included? Yes, standard support typically covers guidance related to updates, patches, and security-related best practices within the scope of MOVEit deployments, helping you maintain compliance and reduce risk.
• What if I need services beyond Standard support? If you require extended coverage (for example, 24/7 support or dedicated resources), you can discuss higher-tier plans or custom arrangements with your Progressive MOVEit representative.