Progress MOVEit Support Standard - 1 Year - Service Prot 2 Cnfg

ProgressSKU: 12511071

Price:
Sale price$1,821.13

Description

Progress MOVEit Support Standard - 1 Year - Service Prot 2 Cnfg

Designed for organizations relying on Progress MOVEit for secure file transfer, the Progress MOVEit Support Standard - 1 Year - Service Prot 2 Cnfg delivers a dependable, predictable path to optimal system performance. This 12-month service plan provides proactive maintenance, accessibility to expert technical resources, and a clear cost structure that helps you manage budgets with confidence. With a focus on reliability, security, and quick issue resolution, this plan is ideal for administrators who want steady uptime, faster problem resolution, and a smoother upgrade and operation cycle for MOVEit deployments.

  • Comprehensive 12-month coverage for MOVEit environments with Standard support, ensuring you stay aligned with best practices and up-to-date with the latest stability improvements.
  • 10x5 technical support, combining robust weekday coverage with responsive guidance to keep critical file transfer workflows running smoothly.
  • Phone support included to resolve problems quickly, minimize downtime, and reduce the impact of incidents on business operations.
  • Predictable total cost of ownership (TCO) through a flat-rate service plan, helping finance teams forecast expenses without surprise charges.
  • Maintenance and configuration protection to help keep your MOVEit installation secure, compliant, and consistently reliable across updates and changes.

Technical Details of Progress MOVEit Support Standard - 1 Year - Service Prot 2 Cnfg

The Technical Details reflect a standard, enterprise-ready service for MOVEit environments. This plan emphasizes proactive maintenance, quick access to qualified MOVEit experts, and stable support during a full year of operation. Exact specifications can vary by deployment, but you can expect a structured framework designed to protect uptime, ensure proper configuration, and accelerate issue resolution when needed.

  • Support Level: Standard — designed for steady operational needs with timely access to skilled engineers familiar with MOVEit configurations and security considerations.
  • Duration: 1 Year — a fixed-term service contract that aligns with quarterly reviews, renewal planning, and ongoing software lifecycle activities.
  • Coverage Window: 10x5 — technical support during core business hours across five weekdays, with escalation paths for higher-severity situations.
  • Included Services: Phone support, technical guidance, proactive maintenance recommendations, and assistance with routine configurations and updates.
  • Cost Structure: Predictable, flat-rate pricing that simplifies budgeting and reduces the risk of cost overruns during routine operations or upgrades.
  • Key Benefits: Improved system stability, faster mean time to resolution (MTTR), and a clear pathway to secure, compliant MOVEit deployments.

how to install Progress MOVEit Support Standard - 1 Year - Service Prot 2 Cnfg

Activation and onboarding for Progress MOVEit Support Standard are designed to be straightforward and non-disruptive. Follow these high-level steps to enable service entitlements and begin leveraging the support package:

  • Step 1: Confirm eligibility and initiate service activation through your designated admin portal or sales representative.
  • Step 2: Provide MOVEit deployment details, including version, configuration profile, and any relevant security compliance requirements.
  • Step 3: The onboarding team validates your environment and assigns the standard support entitlement to your MOVEit instance(s).
  • Step 4: Schedule an onboarding session to review critical configurations, backup procedures, and monitoring thresholds to align with best practices.
  • Step 5: Begin 10x5 technical support and proactive maintenance, with your first support engagement ready to address any immediate questions or issues.

Frequently asked questions

What does MOVEit Support Standard include?

The Standard plan provides a 12-month support period with 10x5 technical coverage, phone support for problem resolution, and proactive maintenance guidance. It emphasizes reliable operation, secure configurations, and predictable budgeting, helping you maintain MOVEit performance without unexpected costs.

How long is the coverage period?

The coverage period for this plan is 1 year from the date of activation. Renewal options are available to extend support terms and continue access to engineering expertise and maintenance guidance.

Is phone support included?

Yes. Phone support is included to assist with critical issues, configuration questions, and guidance on best practices to minimize downtime and maintain MOVEit availability.

Can this plan be renewed after the year ends?

Yes. After the initial 12 months, you can renew or upgrade your service level to meet changing needs, including longer-term maintenance, security reviews, and enhanced support options.

What are the expected response times?

Response times are aligned with the 10x5 coverage window. For standard priorities, engineers respond during business hours with escalation workflows in place for higher-severity incidents. Specific SLA details are provided upon activation.


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