Progress MOVEit Support Standard - 1 Year - Service Reins H/a Fo 2

ProgressSKU: 12513149

Price:
Sale price$1,655.08

Description

Progress MOVEit Support Standard - 1 Year - Service Reins H/a Fo 2

Unlock the full potential of your MOVEit environment with Progress MOVEit Support Standard for one year. This comprehensive service plan is designed to protect your investment, boost reliability, and keep your teams productive by delivering proactive maintenance, expert guidance, and direct access to MOVEit specialists when you need them most. Built for organizations that demand dependable, straightforward support without the complexity of longer commitments, this 12-month program offers peace of mind through predictable coverage, rapid response, and a clear path to uninterrupted operations. Whether you’re implementing MOVEit for the first time, expanding your secure file transfer capabilities, or sustaining a mission-critical data workflow, MOVEit Support Standard provides the essential level of service to prevent downtime, shorten incident resolution, and keep projects on track with confidence.

  • Comprehensive 12-month coverage that combines proactive monitoring, timely incident handling, and access to vast knowledge resources to help prevent issues before they disrupt critical workflows. This means fewer surprises and more consistent delivery against your business priorities.
  • Dedicated phone support with MOVEit-trained specialists ready to assist during business hours and beyond, delivering dependable efficiency, faster problem resolution, and a smoother path from issue discovery to resolution—so your teams can stay focused on value-driven work.
  • Investment protection and reliability through ongoing maintenance, security patches, and best-practice recommendations that extend the life of your MOVEit deployment, reduce risk exposure, and keep your data transfer processes secure and compliant.
  • Clear service scope and defined response times that set expectations for escalation and resolution, ensuring your stakeholders know what to expect and when, which helps you plan around maintenance windows and project milestones with confidence.
  • Scalable, renewal-friendly terms designed to adapt with your evolving MOVEit environment. Activation is straightforward, renewal is transparent, and you can maintain uninterrupted productivity as your needs grow or change over time.

Technical Details of Progress MOVEit Support Standard - 1 Year - Service Reins H/a Fo 2

This standard support plan provides one year of comprehensive assistance tailored to MOVEit deployments. It focuses on technical protection, reliability, and delivering timely results to help you maximize uptime and safeguard your data transfer workflows. By pairing access to experienced MOVEit professionals with structured escalation paths, the program ensures that your environment remains supported through upgrades, incident response, and routine maintenance tasks. The service is designed to complement your MOVEit license and deployment, offering a predictable budgeting framework while reducing the burden of in-house escalation and troubleshooting.

  • Service Duration: 1 year
  • Support Channel: Phone support included
  • Primary Focus: Technical protection, reliability, and timely results
  • Value Delivered: Increased uptime, reduced risk, predictable budgeting

How to install Progress MOVEit Support Standard - 1 Year - Service

There is no software installation required to use this service plan. Activation typically involves associating the MOVEit deployment with the Progress MOVEit Support Standard contract. After purchase, provide your MOVEit license details, primary contacts, and preferred support hours so the account team can configure your plan. Upon activation, you will receive onboarding coordination from your designated account manager, including access to support portals, escalation contacts, and recommended best practices. Your MOVEit support team will schedule initial alignment sessions to review your environment, critical workflows, and any open issues, ensuring a smooth transition from sales to active support. Regular touchpoints can be arranged to review performance, upcoming updates, and any changes in your deployment that may affect service levels. If urgent assistance is needed, you can reach the dedicated hotline to expedite escalation and route the issue to the appropriate MOVEit engineer quickly.

Frequently asked questions

  • Q: What does Progress MOVEit Support Standard - 1 Year include? A: It provides one year of standard MOVEit support with dedicated phone access, expert guidance, proactive maintenance, and defined response times to help protect your investment and maximize uptime.
  • Q: How long does the coverage last? A: The plan is valid for 12 months from activation, with renewal options available to extend coverage as your MOVEit environment evolves.
  • Q: Is phone support included? A: Yes. Phone support is a core feature of the Standard plan, offering direct access to MOVEit specialists for faster issue resolution.
  • Q: How do I activate or renew the service? A: Activation typically involves linking your MOVEit license to the Support Standard contract and completing onboarding with the account team. Renewal is straightforward and designed to minimize downtime.
  • Q: Can this plan cover multiple MOVEit deployments? A: The Standard plan is designed to support your MOVEit environment as outlined in your contract. For multiple deployments, speak with your account representative about scope and coverage to ensure all instances receive appropriate support.

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