Progress MOVEit Support Standard - 1 Year

Protect your MOVEit investment with a dedicated, 12-month support plan designed to maximize uptime, reliability, and performance. Progress MOVEit Support Standard delivers proactive technical help, rapid issue resolution, and expert guidance tailored to your MOVEit deployments. This service acts as a trusted partner, ensuring your MOVEit environment remains secure, compliant, and optimized across everyday operations and peak workloads. By choosing the Standard plan, you gain access to a structured, predictable support experience that reduces risk, shortens downtime, and accelerates your path to stable, accurate results. Whether you are running MOVEit Transfer, MOVEit Automation, or related modules, this one-year service fosters confidence in your IT strategy and helps you extract maximum value from your MOVEit investment.

• What’s included: Access to Progress MOVEit Support Standard for 1 year, covering technical issues, configuration questions, and best-practice guidance to maximize reliability and performance across MOVEit deployments.
• Phone-based assistance: Quick, dedicated phone support from qualified MOVEit specialists to help you handle mishaps, troubleshoot incidents, and restore operations as fast as possible, minimizing disruption to your workflows.
• One-year duration: A full 12-month service commitment that emphasizes steady availability, consistent service levels, and dependable results throughout your MOVEit environment’s lifecycle.
• Investment protection: Protects your MOVEit investment by reducing operational risk, improving system reliability, and delivering ongoing guidance that keeps your security and governance aligned with evolving needs.
• Deployment-friendly configurations: Tailored support for common MOVEit configurations, including two standard deployment configurations, enabling faster onboarding and aligned recommendations with your security controls and business processes.

Technical Details of Progress MOVEit Support Standard - 1 Year

• Service Type: Standard Support for Progress MOVEit, focusing on issue resolution, configuration guidance, and best-practice recommendations to keep MOVEit running smoothly.
• Duration: 1 year from the date of activation, providing a predictable, renewable support window for long-term reliability.
• Coverage Window: 10 x 5 business hours per week, designed to balance expert availability with your core business hours and regional requirements.
• Support Channel: Phone-based assistance, with escalation paths to MOVEit specialists for complex or high-severity incidents.
• Key Benefits: Increased reliability, faster incident response, guidance for configuration and optimization, and protection of your MOVEit investment through consistent support.
• Scope: Includes troubleshooting, best-practice guidance, configuration assistance, and proactive recommendations to improve security, performance, and governance within MOVEit environments.

How to install Progress MOVEit Support Standard - 1 Year

Progress MOVEit Support Standard is a service rather than software with a traditional install. Activation and onboarding steps ensure you are connected to the right MOVEit experts and that your environment receives tailored guidance from day one. Follow these steps to get started and maximize the value of your 1-year coverage:

• Step 1 – Activate the service: Complete the purchase and activate your 1-year MOVEit Support Standard plan in your account. Confirm the contract details, renewal terms, and your preferred contact channels.
• Step 2 – Provide environment details: Share essential MOVEit environment information, including versions, modules in use (e.g., MOVEit Transfer, MOVEit Automation), and any integration points with external systems.
• Step 3 – Schedule onboarding: Arrange an onboarding session with a MOVEit Support Specialist to review your deployment, goals, security policies, and current pain points.
• Step 4 – Align with security and governance: Work with the support team to map requirements to your organization’s governance, compliance, and risk management frameworks.
• Step 5 – Establish escalation and response norms: Define severity levels, response times, and escalation contacts to ensure rapid action during incidents or performance degradation.
• Step 6 – Begin proactive knowledge transfer: Receive best-practice recommendations, optimization tips, and configuration guidance tailored to your MOVEit setup.
• Step 7 – Maintain ongoing engagement: Leverage periodic reviews, health checks, and performance recommendations to sustain reliability over the contract term.

Frequently asked questions

• What is included in Progress MOVEit Support Standard? The Standard plan provides 1-year access to MOVEit technical support via phone, guidance for configurations, best-practice recommendations, and proactive assistance to improve reliability and performance across MOVEit deployments.
• Which MOVEit products are covered? The plan is designed to support MOVEit ecosystem deployments, including MOVEit Transfer and related modules, with emphasis on standard configurations and common use cases. Specific coverage should be confirmed at activation based on your environment.
• How do I contact a MOVEit specialist? Support is provided primarily by phone during the stated coverage hours. You will be connected with qualified MOVEit experts who can assist with troubleshooting, configuration guidance, and prioritized incident handling.
• What is the typical response time? Response times vary by severity and business hours but are designed to deliver prompt assistance for critical issues and timely guidance for configuration and optimization questions, ensuring rapid restoration of services where possible.
• Can the service be customized for my deployment? Yes. The Standard plan offers guidance and configuration support for common deployment scenarios, including two standard configurations. If your environment requires unique adjustments, the MOVEit specialists will propose tailored recommendations within the scope of the plan.
• Is there ongoing training or knowledge transfer? The service includes proactive guidance and best-practice recommendations, with opportunities for knowledge transfer during onboarding and periodic reviews to help your team operate MOVEit more effectively over the contract period.
• How does this help with security and governance? By providing expert guidance, configuration optimization, and timely issue resolution, the Standard plan helps you maintain compliance with security policies and governance standards while minimizing risk and downtime.