Progress MOVEit Support Standard - 1 Year - Service to Corp Ent Np

Experience enterprise-grade reliability with Progress MOVEit Support Standard for a full year. This service is designed to give corporate teams peace of mind by providing direct access to seasoned MOVEit experts, proactive maintenance guidance, and a structured support framework that keeps your secure file transfer workflows running smoothly. With a focus on rapid issue resolution, predictable budgeting, and minimized downtime, Progress MOVEit Support Standard helps organizations maintain data integrity, meet compliance requirements, and maximize the value of their MOVEit investment.

• 1-year coverage for uninterrupted performance: This service duration ensures you have continuous expert assistance across the entire license term, helping you stabilize operations, reduce risk, and optimize MOVEit configurations as your environment evolves. With year-long support, you can plan upgrades, audits, and migrations with confidence, knowing help is available when you need it most.
• Phone and direct expert access: The standard includes dedicated phone support that connects you with MOVEit specialists who understand the product inside and out. This streamlined access shortens mean time to resolution, accelerates issue triage, and enables precise guidance for complex scenarios such as secure transfers, policy enforcement, and workflow automation.
• Deep technical expertise: Support is delivered by engineers and consultants with hands-on experience across MOVEit deployments, security configurations, and integration points. Whether you are fine-tuning user permissions, refining transfer queues, or troubleshooting endpoint connectivity, you’ll benefit from guidance rooted in practical, real-world deployment knowledge.
• Proactive care and optimization: Beyond reactive support, the Standard emphasizes proactive care—best-practice configurations, performance tuning, and security hardening recommendations. Expect periodic health checks, patch and upgrade guidance, and documented recommendations that help prevent incidents before they occur.
• Business continuity and predictable service levels: The program is built to minimize disruption to critical workflows. Clear response times, escalation paths, and service-level commitments ensure your MOVEit environment remains compliant, available, and aligned with business priorities—even during peak periods or complex change windows.

Technical Details of Progress MOVEit Support Standard - 1 Year - Service to Corp Ent Np

Technical details for this service are defined in your vendor agreement and may vary by deployment, license type, and regional support policies. Please refer to your contract for exact specifications, such as response times, coverage windows, and entitlement levels. If you need precise figures on supported MOVEit versions, service-level targets, or included maintenance activities, contact your account representative or Progress MOVEit support team for the most current information.

How to install Progress MOVEit Support Standard - 1 Year - Service to Corp Ent Np

Because this offering is a managed support service rather than a software install, “installation” involves onboarding and configuring your support relationship. Follow these practical steps to begin:

• Confirm eligibility and initiate onboarding: Ensure your MOVEit license is active and that your organization is enrolled for the Standard support tier. Your account manager will initiate the onboarding workflow and collect essential details about your environment, including contact points, escalation preferences, and any critical environments (production, staging, QA).
• Provide environment overview: Share a high-level map of your MOVEit deployment, including endpoints, integration points (APIs, SFTP/FTPS, FTP, or web interfaces), and any connected security controls. This helps the support team tailor guidance and set realistic response expectations.
• Define service contacts and escalation paths: Designate primary and secondary contacts, specify preferred channels (phone, email, portal), and establish escalation routes for urgent incidents. Clear contact information accelerates triage and ensures timely engagement by the right experts.
• Schedule onboarding and knowledge transfer: Coordinate an onboarding session with MOVEit specialists to review your environment, current issues, and upcoming milestones. Expect knowledge transfer on best practices for approvals, role-based access, and monitoring dashboards to enable ongoing self-management where appropriate.
• Activate monitoring and reporting: Enable or confirm any recommended monitoring integrations, logs, and dashboards that allow proactive health checks and transparent reporting on incident trends, patch status, and configuration changes over the 12-month term.
• Begin ongoing support: With onboarding complete, your team can reach the dedicated MOVEit support line for issue resolution, optimization guidance, and security advisories. Regular reviews and renewal discussions ensure the service remains aligned with evolving needs.

Frequently asked questions

• Q: What does Progress MOVEit Support Standard include? A: It provides a full year of access to MOVEit support, including prioritized phone-based technical assistance, expert guidance on configurations and migrations, proactive optimization recommendations, and defined response times to help minimize downtime and risk.
• Q: Is this service suitable for large enterprises? A: Yes. The Standard is designed to support enterprise environments with complex MOVEit deployments, multiple transfer workflows, and strict data-security requirements, delivering scalable support and predictable budgeting.
• Q: Are there any prerequisites to enroll? A: A current MOVEit license and a valid contract for the Standard support tier are typically required. Onboarding will collect environment details to tailor the support experience.
• Q: What is the typical response time? A: Response times are defined in the service agreement and may vary by severity level. The program emphasizes rapid triage and escalation to ensure timely resolutions for critical incidents.
• Q: Does the service include updates or security patches? A: Proactive care includes guidance around updates and security enhancements, plus assistance coordinating patches and version migrations as part of the ongoing engagement, in line with the terms of your contract.
• Q: Can I renew after the 1-year term? A: Renewal options are available and can be tailored to your evolving MOVEit needs, with continued access to expert support, optimization recommendations, and continued risk mitigation.