Progress MOVEit Support Standard - 1 Year Service

Experience enterprise-grade reliability with Progress MOVEit Support Standard for a full 12-month period. This service plan is crafted to keep MOVEit deployments performing at peak efficiency, delivering direct phone access to seasoned MOVEit specialists, proactive guidance, and predictable response times. Whether you’re managing large file transfers, secure data exchanges, or automated workflows, MOVEit Support Standard provides the peace of mind you need to focus on business outcomes and strategic initiatives.

• 1-year service duration for maximum productivity: This plan spans an entire year from activation, guaranteeing ongoing access to expert assistance and timely resolutions so you can meet critical deadlines without disruption. By aligning with project cycles and maintenance windows, you’ll experience steady performance, fewer surprises, and a clear path to steady operational tempo.
• Phone support for dependable efficiency: Direct, real-time access to qualified MOVEit technicians minimizes downtime and accelerates problem-solving. Whether you encounter configuration challenges, performance bottlenecks, or security considerations, our phone-based support is designed to get you back on track quickly, with clear guidance and actionable next steps.
• Comprehensive coverage at standard service level: The Standard plan includes issue diagnosis, troubleshooting, and guidance across MOVEit environments—covering installation considerations, integration points, transfer workflows, and security best practices—so you can maintain secure, reliable file transfer operations with confidence.
• Peace of mind with proven response times: With defined service commitments and a transparent escalation path, you can plan around maintenance and incident handling. The Standard option delivers predictable timelines for issue acknowledgment and resolution, helping you minimize impact to business processes and communicate status updates to stakeholders with ease.
• Simple onboarding and renewals: Seamless activation, clear terms, and straightforward renewal options mean you stay protected without friction. The onboarding experience is streamlined to get your MOVEit environment covered quickly, while renewal workflows ensure continuous support as your deployment evolves and scales.

Technical Details of Progress MOVEit Support Standard - 1 Year

• Service type: Standard MOVEit Support
• Duration: 1 year from activation
• Delivery method: Phone-based technical support
• Scope: MOVEit-related issues, configuration guidance, troubleshooting, best-practice recommendations, and general operational assistance
• Outcome: Increased uptime, faster issue resolution, proactive guidance for optimal performance, and predictable maintenance windows

How to install Progress MOVEit Support Standard - 1 Year

• Step 1: Confirm your service order: Verify your purchase, ensure billing details are current, and note the activation date to align with your project timeline and maintenance planning.
• Step 2: Provide required access: Supply the necessary MOVEit environment details, contact points, and any relevant credentials or account identifiers needed for onboarding and rapid initial access.
• Step 3: Activate service: Our team activates your 1-year support plan, creates your customer profile in the MOVEit support portal, and assigns a primary support contact for ongoing coordination.
• Step 4: Begin receiving support: Start leveraging dedicated phone support and standard service resources immediately after activation, with clear guidance on how to reach care and track issue progress.
• Step 5: Manage renewals: Plan ahead for renewal near the term end to maintain continuous coverage, evaluate changing needs, and adjust the service level if necessary to match evolving deployments.

Frequently asked questions

• What is included in Progress MOVEit Support Standard?

  Progress MOVEit Support Standard provides one-year access to phone-based technical support, expert guidance on MOVEit configurations and troubleshooting, proactive recommendations for secure and efficient transfers, and a commitment to timely resolutions to keep MOVEit deployments operating smoothly.

• How long does the support last?

  The service is valid for one year from activation, with renewal options available to extend coverage and align with ongoing MOVEit usage and expansion plans.

• Is phone support available 24/7?

  Standard support coverage is designed around defined business hours and response commitments. For urgent, business-impacting incidents, the service provides guidance on fastest paths to resolution and escalation procedures.

• Do I need to install anything to use this service?

  No separate installation is required—the service is activated through your MOVEit environment and account profile. After activation, you gain access to support channels, resources, and escalation paths.

• Can this service be renewed?

  Yes. Renewal options are available to maintain continuous MOVEit support beyond the initial 12 months, ensuring ongoing protection as your MOVEit usage evolves.