Progress MOVEit Support Standard - 1 Year Service

Experience reliable, proactive assistance for your MOVEit deployments with the Progress MOVEit Support Standard package. Designed to keep your data flows secure and your operations running smoothly, this 1-year service delivers fast, expert technical help when you need it most. With dedicated phone support and a robust 10x5 coverage window, you can trust that your MOVEit environment is protected by a skilled team ready to resolve issues, guide configuration, and help you maintain maximum productivity. This description blends key features from official descriptions with practical benefits to help you understand how this plan supports your business goals, from incident resolution to ongoing optimization of your MOVEit solution.

• Reliable MOVEit technical support to resolve all MOVEit-related issues quickly and effectively, reducing downtime and keeping your workflows uninterrupted.
• 10 x 5 technical support coverage during standard business hours across five days, ensuring timely guidance when your team needs it most.
• Phone support included for direct, real-time assistance from MOVEit specialists who understand your environment and can accelerate problem resolution.
• 1-year service duration to maximize productivity and deliver timely results, with a predictable, renewably available support window aligned with annual IT planning.
• Proactive guidance and incident response including troubleshooting, best-practice recommendations, and escalation management to keep deployments secure and efficient.

Technical Details of Progress MOVEit Support Standard

• Service Type: MOVEit Support Standard
• Duration: 1 Year
• Availability: 10x5 technical support (business hours, Monday–Friday)
• Support Channel: Phone Support included
• Focus: Technical issue resolution, incident response, and guidance for MOVEit deployments

How to install Progress MOVEit Support Standard

Note: This is a service contract rather than software to install. “Installation” refers to activating the support agreement and enabling access to the MOVEit Support Standard benefits. Follow these steps to get started and ensure you can leverage the full value of the plan:

Step 1: Purchase and activate. After purchase, you will receive a service ID and activation instructions. Save these details; they will be used to open support requests and validate your entitlement.

Step 2: Gather MOVEit environment details. Prepare basic information about your MOVEit deployment, including product version, edition, license type, environment (production or staging), and primary contact for support. This helps the support team triage and respond swiftly to your needs.

Step 3: Configure support access and escalation paths. Designate an account administrator who will coordinate with the MOVEit support team, approve escalations, and relay critical updates to stakeholders within your organization.

Step 4: Schedule an onboarding kickoff. Arrange a brief introductory call or meeting with a MOVEit specialist to align on service expectations, define priority issues, and review response times and escalation procedures.

Step 5: Begin using the service. Once activated, you can reach the dedicated phone line during business hours for urgent matters, submit support tickets, and access knowledge resources provided by the MOVEit support team. Regularly monitor ticket status and review the agreed SLAs to ensure resolution timelines meet your operational needs.

Frequently asked questions

• Q: What does Progress MOVEit Support Standard include?

  A: It includes a 1-year service period with standard MOVEit support, 10x5 technical coverage during business hours, and phone support to resolve MOVEit-related issues efficiently.

• Q: Is after-hours support available?

  A: The standard plan provides 10x5 business-hours coverage. After-hours support may require an upgrade or a separate service agreement depending on your needs and the service terms at activation.

• Q: How quickly can I expect responses to MOVEit issues?

  A: Response times depend on the issue severity and the defined SLA at activation. During business hours, the dedicated MOVEit specialists prioritize urgent incidents and work toward timely resolutions to minimize downtime.

• Q: How do I contact MOVEit support?

  A: Use the included phone line for immediate assistance and follow the escalation path provided in your activation materials. You will also gain access to knowledge resources to support self-service troubleshooting where appropriate.

• Q: Can I upgrade or extend the service?

  A: Yes. If you anticipate higher demand, plan changes, or require broader coverage, you can discuss upgrade options with the MOVEit support team to tailor the SLA, response times, or additional channels to your needs.