Progress MOVEit Support Standard - 2 Year - Service

The Progress MOVEit Support Standard - 2 Year Service is an essential support solution designed for organizations utilizing MOVEit for secure file transfers. This service ensures your organization operates smoothly, efficiently, and securely while managing sensitive data. With a focus on delivering exceptional support, the Progress MOVEit Support Standard provides a host of unique features and benefits that keep your operations running seamlessly.

• Comprehensive Technical Support: Enjoy direct access to a team of technical support professionals who are ready to resolve your issues quickly and effectively.
• Extended Coverage: The two-year support service offers peace of mind, covering your needs during critical operational periods with 10 x 5 availability.
• Proactive Monitoring: Leverage proactive monitoring tools to identify and mitigate potential issues before they can affect your file transfers, ensuring uninterrupted service.
• Regular Updates: Stay informed with the latest security updates and enhancements to ensure your MOVEit solution operates at peak performance.
• Expert Guidance: Benefit from expert advice and best practices provided by seasoned professionals to maximize the effectiveness of your MOVEit implementation.

Technical Details of Product

The Progress MOVEit Support Standard service includes:

• Two years of technical support for the MOVEit product line.
• Support available from 8 AM to 5 PM, Monday through Friday.
• Access to online resources including knowledge base articles, FAQs, and user manuals.
• Priority handling of support tickets to minimize downtime.
• Direct support via phone and email.

How to Install

To initiate your Progress MOVEit Support Standard service, follow these steps:

• Contact your Progress account manager to purchase the service.
• Once the service is acquired, you will receive confirmation along with your support service details.
• Set up your support account by following the instructions provided in the confirmation email.
• Familiarize yourself with the available resources and contact points for support.
• Utilize the support service at any time during the 10 x 5 coverage window for assistance.

Frequently Asked Questions

• Q1: What are the support hours for the Progress MOVEit Support Standard service?
  A1: The support service is available from 8 AM to 5 PM, Monday through Friday.
• Q2: In what ways can I contact technical support?
  A2: You can contact technical support via phone and email as outlined in your service confirmation.
• Q3: What kind of issues can the support team help me with?
  A3: The support team can assist with technical issues related to the MOVEit product, including installation problems, configuration challenges, and troubleshooting.
• Q4: Will I receive updates during the support period?
  A4: Yes, you will receive regular updates regarding security enhancements and new features throughout the duration of your support service.
• Q5: What happens if I need support outside of the covered hours?
  A5: For any inquiries or issues outside of covered support hours, you can log a ticket, and our team will address it during the next available support period.