Progress MOVEit Support Standard - 2 Year - Service

The Progress MOVEit Support Standard - 2 Year Service is an essential offering for organizations utilizing MOVEit solutions, ensuring that your operations run smoothly and efficiently. This comprehensive support service is designed to enhance your experience, optimize your data transfer processes, and protect your valuable investment. With expert assistance available, you can focus on your core business activities while we help you navigate any challenges that may arise.

• Comprehensive Support: Benefit from 10 x 5 technical support, providing you access to skilled professionals who are ready to help you resolve any issues during business hours. This guarantees that your operations will continue to function without prolonged interruptions.
• Investment Protection: The 2-year duration of the service safeguards your investment in MOVEit solutions. By securing continuous support, you ensure that your organization maintains optimal productivity levels, making the most of your MOVEit capabilities.
• Increased Reliability: With the MOVEit Support Standard, you can gain peace of mind knowing that your solutions are backed by a reliable support service. Enhanced reliability translates to smoother operations, allowing you to dedicate more time to your core business initiatives.
• Timely Problem Resolution: Quick access to phone support enables prompt resolution of any technical challenges that may occur. This minimizes downtime and helps maintain operational efficiency, ensuring your workflows remain uninterrupted.
• Value Addition: Investing in MOVEit Support Standard isn’t just about having a service; it’s about enhancing the long-term success of your data transfer management. This support service empowers you to optimize your MOVEit solutions, fostering growth and efficiency within your organization.

Technical Details of the Product

• Service Type: Standard Support
• Duration: 2 Years
• Support Hours: 10 x 5 (Monday to Friday)
• Support Method: Phone Support
• Target Audience: Organizations using Progress MOVEit solutions

How to Install

To activate your Progress MOVEit Support Standard - 2 Year Service, please follow these steps:

1. Purchase the service through authorized channels or the Progress website.
2. Receive a confirmation email containing your support plan details.
3. Log in to your Progress MOVEit account and navigate to the support section.
4. Enter your confirmation details to register your service.
5. Once registered, you will receive instructions on how to access phone support and additional resources available during your service duration.

Frequently Asked Questions

• Q: What is included in the MOVEit Support Standard service?
  A: The service includes 10 x 5 technical support via phone, ensuring you have direct access to experts who can help you resolve any issues.
• Q: How do I access support if I encounter a problem?
  A: You can access support by calling the dedicated phone support number provided in your service confirmation email.
• Q: Can I extend my support service beyond the 2 years?
  A: Yes, you can renew your service before it expires. You will receive notifications regarding renewal options as the expiration date approaches.
• Q: Is the support available during holidays?
  A: The support service operates 10 x 5, meaning it is available from Monday to Friday, excluding public holidays.
• Q: What should I do if I need assistance outside of support hours?
  A: For issues that arise outside of support hours, you may submit a ticket through the Progress MOVEit support portal, and our team will respond as soon as possible during the next business day.