Progress MOVEit Support Standard - 2 Year - Service

Ensure the seamless operation of your file transfer system with the Progress MOVEit Support Standard - 2 Year Service. This comprehensive support package is designed specifically to safeguard your investment, providing you with the peace of mind needed to focus on your core business activities. With expert assistance available, you can maximize the reliability and efficiency of your MOVEit file transfer solution.

• Comprehensive Technical Support: Get 10 x 5 phone support to address any issues or challenges you may encounter, ensuring that your operations run smoothly.
• Extended Service Duration: Enjoy a full 2 years of dedicated support, designed to keep your MOVEit system up-to-date and optimized for performance.
• Increased Reliability: Protect your investment by enhancing the reliability of your file transfer processes, minimizing downtime and maximizing productivity.
• Timely Problem Resolution: Benefit from quick response times that ensure any technical problems are resolved promptly, allowing your team to maintain workflow efficiency.
• Value-Added Service: This support plan not only protects your existing investment but also adds value through improved service quality and operational continuity.

Technical Details of Product

Progress MOVEit Support Standard - 2 Year Service provides robust technical backing for the MOVEit file transfer solution, including:

• Support Hours: 10 hours a day, 5 days a week
• Service Duration: 2 years
• Support Channels: Phone and email support
• Access to product updates and patches
• Expert guidance on product features and best practices

How to Install

Installing the Progress MOVEit Support Standard - 2 Year Service is straightforward:

1. Purchase the MOVEit Support Standard package through an authorized Progress reseller.
2. Upon purchase confirmation, you will receive an activation code via email.
3. Log in to your Progress account and navigate to the support section.
4. Enter the activation code to activate your support service.
5. Once activated, you can access 10 x 5 support through the specified channels whenever you need assistance.

Frequently Asked Questions

1. What does the 10 x 5 support mean?

The 10 x 5 support means that you have access to technical support for 10 hours a day, 5 days a week, ensuring you receive timely assistance during business hours.

2. Is this support service renewable?

Yes, the Progress MOVEit Support Standard service can be renewed for additional terms upon expiration of the initial 2-year period.

3. What types of issues can I get help with?

You can receive support for a wide range of technical issues, including installation assistance, troubleshooting, and general inquiries about product features and functionalities.

4. Are there any additional costs for support?

Once you have purchased the MOVEit Support Standard service, there are no additional costs for the support services covered under this package.

5. How do I contact support?

You can contact support through the phone or email, as outlined in your service agreement, for any assistance you may need.