Progress MOVEit Support Standard - 2 Year - Service

Experience unparalleled support with the Progress MOVEit Support Standard - 2 Year - Service. This comprehensive service plan is designed to keep your MOVEit system running smoothly and efficiently, ensuring you can focus on what matters most—your business. With a predictable total cost of ownership, this service plan provides peace of mind and exceptional value.

• Comprehensive Maintenance: The Progress MOVEit Support Standard ensures your system remains optimally maintained, helping you avoid costly downtime and maintain peak performance.
• Responsive Phone Support: Benefit from our dedicated phone support service, designed to resolve your issues quickly and efficiently, with a guaranteed 1-hour response time for maximum reliability.
• Extended Coverage: This service plan provides you with 2 years of coverage, ensuring you have expert assistance at your fingertips and allowing your team to maintain maximum productivity.
• Predictable Costs: With a clearly defined total cost of ownership, you can budget more effectively and avoid unexpected expenses, making it easier to manage your IT resources.
• Timely Results: Our expert support team is committed to delivering quick solutions to your challenges, enabling your business to operate more efficiently and achieve timely results.

Technical Details of Product

The Progress MOVEit Support Standard - 2 Year - Service includes the following technical details:

• Duration: 2 Years
• Support Type: Phone Support
• Response Time: 1 Hour for phone support queries
• Predictable total cost of ownership
• Comprehensive maintenance and performance optimization

How to Install

Getting started with the Progress MOVEit Support Standard - 2 Year - Service is easy:

1. Purchase the service plan through the official Progress website or an authorized reseller.
2. Once purchased, you will receive confirmation details and a unique support reference number.
3. Contact our support team using the provided reference number to activate your service.
4. Begin utilizing your phone support and maintenance services immediately for optimal system performance.

Frequently Asked Questions

1. What is included in the Progress MOVEit Support Standard service?

The service includes comprehensive maintenance, 1-hour phone support with a dedicated team, and 2 years of coverage to ensure optimal performance.

2. How quickly can I expect a response from support?

Our team guarantees a response time of 1 hour for phone support inquiries, ensuring your issues are resolved promptly.

3. Can I extend my service beyond the initial 2 years?

Yes, you can renew your Progress MOVEit Support Standard service for additional years, ensuring continued support and maintenance for your system.

4. Is there a limit to the number of support requests I can make?

There is no limit to the number of requests you can make; our goal is to provide you with the assistance you need when you need it.

5. What should I do if I encounter issues outside of support hours?

While our phone support is available during standard business hours, you can submit a ticket via our online support portal for non-urgent inquiries, and we will respond during the next business day.