Progress MOVEit Support Standard - 2 Year - Service

The Progress MOVEit Support Standard - 2 Year - Service is designed to deliver optimal technical assistance and maintenance for your MOVEit solution. This service ensures that your organization receives timely support to maintain high levels of productivity and security. With this 2-year service plan, you can focus on your core operations while we take care of your MOVEit support needs.

• Comprehensive Technical Support: Enjoy 10 x 5 technical support access, ensuring that you have the help you need, when you need it. Our expert team is on hand to resolve any technical issues that may arise.
• Phone Support Included: Experience added usability with dedicated phone support. Reach out to our knowledgeable support staff for quick resolutions to your problems, minimizing downtime and enhancing operational efficiency.
• Extended Service Duration: With a commitment to a 2-year service plan, you will be guaranteed ongoing support for an extended period. This means peace of mind as you navigate through any potential challenges with your system.
• Efficient Maintenance: The Progress MOVEit Support Standard ensures that your MOVEit environment is always running at peak performance, with proactive maintenance that prevents issues before they occur.
• Precision in Results: Maximize the efficiency and reliability of your MOVEit operations. Our dedicated support helps you achieve precise outcomes, allowing you to focus on strategic initiatives rather than troubleshooting.

Technical Details of the Product

• Service Type: MOVEit Support Standard
• Service Duration: 2 Years
• Support Hours: 10 x 5 (10 hours a day, 5 days a week)
• Support Channels: Phone and Email
• Target Audience: Organizations utilizing MOVEit for secure file transfer and management

How to Install

To initiate your Progress MOVEit Support Standard - 2 Year - Service, follow these steps:

1. Purchase the service through the authorized Progress channel.
2. Receive confirmation and details about your service plan via email.
3. Register your MOVEit product, if you haven’t already, to ensure service activation.
4. Contact our support team using the provided phone number to set up your account and understand the support process.
5. Start utilizing the support services available to you and enjoy uninterrupted operations.

Frequently Asked Questions

• What is included in the Progress MOVEit Support Standard service?
  The service includes technical support, phone assistance, and proactive maintenance for a duration of 2 years.
• What are the support hours?
  The support is available from Monday to Friday, for a total of 10 hours each day.
• Can I extend my support plan after 2 years?
  Yes, you can renew or extend your service plan before it expires to ensure continuous support.
• How quickly can I expect a response to my support requests?
  Our team aims to respond to inquiries promptly, typically within 1 business day for non-critical issues.
• Is there any limit to the number of support requests I can make?
  There is no limit to the number of support requests; you can reach out as often as needed within the service hours.