Progress MOVEit Support Standard - 2 Year - Service

The Progress MOVEit Support Standard is designed to provide users with dependable and comprehensive technical support for a full two years. This support service is ideal for organizations that rely on MOVEit for their secure file transfer needs, ensuring that any technical issues are addressed promptly and effectively. With this service, you can enjoy peace of mind knowing that expert assistance is just a call away.

• Comprehensive Technical Support: The Progress MOVEit Support Standard offers 10 x 5 technical support, meaning our dedicated support team is available to assist you from Monday to Friday, ensuring that you receive the expert help you need at the right time.
• Reliable Phone Support: Users can benefit from efficient phone support, allowing for quick resolution of technical issues. This direct line to experts means you can get solutions without delay, enhancing the reliability of your operations.
• Extended Service Duration: With a two-year duration, this service guarantees extended protection and support for your MOVEit installation. This commitment to long-term support means that your file transfer processes can run smoothly over an extended period.
• Peace of Mind: Knowing that you have access to reliable support at all times allows organizations to focus on their core objectives without worrying about potential technical disruptions or issues.
• Efficient Problem Resolution: The Progress MOVEit Support Standard is designed to ensure maximum efficiency in resolving any technical issues that may arise, allowing businesses to maintain their productivity and data security.

Technical Details of the Product

- Service Type: Standard Support
- Duration: 2 Years
- Availability: 10 x 5 (Monday to Friday)
- Support Channels: Phone and Email
- Target Audience: Businesses using Progress MOVEit for secure file transfers

How to Install

To install the Progress MOVEit Support Standard, simply follow these steps:
1. Purchase the Progress MOVEit Support Standard service through an authorized distributor or directly from Progress.
2. Once your purchase is confirmed, you will receive an email with your support service details.
3. Keep the contact information for the technical support team handy for any assistance needed.
4. If you encounter any technical issues, reach out via the provided phone or email support channels to get the necessary help.

Frequently Asked Questions

Q: What is covered under the Progress MOVEit Support Standard service?
A: The service covers technical support for any issues related to the MOVEit software, including installation, configuration, and troubleshooting.

Q: Is 24/7 support available with this service?
A: No, this service offers support from Monday to Friday during standard business hours. However, the support team is dedicated to providing assistance promptly within these hours.

Q: Can I upgrade my support service later?
A: Yes, you can upgrade to a higher-level support service, such as 24/7 support, depending on your needs. Please contact Progress for more information on available upgrades.

Q: How do I renew my support service after two years?
A: You will receive a renewal notification before the end of your support service. Simply follow the provided instructions to renew and continue your support coverage.

Q: What should I do if I face issues during the installation of MOVEit?
A: Contact the Progress MOVEit Support team immediately for assistance. They will guide you through troubleshooting steps to resolve the installation issues.