Progress MOVEit Support Standard - 2 Year - Service

Ensure your organization’s data transfer operations run smoothly with the Progress MOVEit Support Standard - 2 Year Service. This technical service plan offers a comprehensive solution to enhance your MOVEit experience, providing you with the peace of mind that comes with knowing dedicated support is just a call away. With this service, you can focus on your core business activities while we take care of your MOVEit support needs.

• Reliable Support: Experience uninterrupted support with the Progress MOVEit Support Standard, designed to solve your technical issues efficiently and effectively.
• Quick Response Time: Benefit from a swift 1-hour response time for phone support, ensuring that your inquiries and problems are addressed promptly to minimize any disruptions.
• Extended Service Duration: Enjoy continuous coverage with a 2-year service structure, providing you with prolonged dependability and accurate results throughout the entirety of your contract.
• Convenient Accessibility: Gain immediate access to a team of knowledgeable support technicians who are well-versed in MOVEit solutions, making your experience seamless and hassle-free.
• Peace of Mind: Rest easy knowing that your data transfer needs are supported by experts who prioritize your operational efficiency and data security.

Technical Details of the Product

The Progress MOVEit Support Standard - 2 Year Service offers a tailored support experience for organizations utilizing MOVEit. Key technical features include:

• Standard phone support service available during business hours.
• Expert assistance covering a wide range of MOVEit functionalities.
• Access to timely updates and patches as part of the service agreement.
• Priority handling of support tickets for enhanced resolution times.

How to Install

Setting up your Progress MOVEit Support Standard - 2 Year Service is straightforward:

1. Purchase the Progress MOVEit Support Standard - 2 Year Service from an authorized vendor.
2. Upon confirmation of your purchase, you will receive an email with your support agreement details.
3. Follow the instructions provided in the email to activate your support service.
4. Once activated, keep your support agreement information handy to expedite any future support calls.
5. For assistance, simply call the designated support number provided in your agreement.

Frequently Asked Questions

What kind of support is included in the Progress MOVEit Support Standard?

The standard support includes phone assistance, covering a wide range of MOVEit-related inquiries and troubleshooting scenarios.

How quickly can I expect support when I contact the service?

You can expect a response time of 1 hour for all phone support inquiries, ensuring that your issues are addressed in a timely manner.

Is the service renewable after the 2-year period?

Yes, the Progress MOVEit Support Standard service is available for renewal at the end of the two-year period, allowing you to maintain continuous support.

Can I contact support outside of normal business hours?

Standard phone support is typically available during business hours. For after-hours support, please check your service agreement for any available options.

What happens if I need support for a critical issue?

Our support team prioritizes critical issues and aims to resolve them as quickly as possible, typically within the 1-hour response time for phone support.